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Customer Support · head to head

Freshservice vs Replicate

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Replicate logo

Replicate

AI Tools

Run AI models in the cloud

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Replicate has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Replicate private model deployments are billed for all the time instances are online, including setup and idle time, not only for processing
  • They diverge on capability: Freshservice covers Incident management, Replicate covers Model hosting.

Where they differ

Only the attributes on which Freshservice and Replicate actually diverge.

Attributes where Freshservice and Replicate differ
AttributeFreshserviceReplicate
Starting price$19/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, AndroidApi, Cloud
CategoryCustomer SupportAI Tools
Founded20102019

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Replicate

  • Model hosting
  • Simple API
  • Auto-scaling
  • Custom models
  • REST API
  • Python client
  • JavaScript client
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Replicate
  • Asset management and change control for IT teamsnot Replicate

Replicate

  • Running open source machine learning models through a hosted API without managing GPUsnot Freshservice
  • Deploying and serving a custom or fine tuned model on rented GPU hardwarenot Freshservice
  • Per second billed batch image, video and language model inferencenot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Replicate

  • Private model deployments are billed for all the time instances are online, including setup and idle time, not only for processing
  • Multi-GPU A100, H100, H200 and L40S capacity beyond the listed configurations is only available with a committed spend contract
  • The pricing page publishes no free tier allowance

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Replicate

Free
  • FreeFree
    • Limited free credits
    • Public models
  • Pay-per-use$0.000225/per-second
    • All models
    • Private models

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Replicate if

  • You need model hosting.
  • You want to start without paying.
  • You work on Api, Cloud.
  • You also want simple api.
Replicate review

Questions people ask

Is Freshservice or Replicate better?
Neither clearly leads. Freshservice starts at $19/month and Replicate at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Replicate?
Replicate has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Replicate.
Does Freshservice or Replicate run on more platforms?
Freshservice runs on Web, Ios, Android. Replicate runs on Api, Cloud.
Can I use Replicate for free?
Yes. Replicate has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Replicate is typically brought in for.
What can Freshservice do that Replicate cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Replicate covers Model hosting, Simple API, Auto-scaling, Custom models.
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