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Software · head to head

Tidio vs Jivochat

Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Tidio covers Chatbots, Jivochat covers Phone integration.

Where they differ

Only the attributes on which Tidio and Jivochat actually diverge.

Attributes where Tidio and Jivochat differ
AttributeTidioJivochat
PlatformsCloud-based SaaSWeb, Mobile app, IOS, Android
Founded20132008

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress
  • Wix

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber
  • Mobile app support

Both cover

  • Live chat
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Jivochat
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Tidio
  • Handling customer conversations from one agent inboxnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose Tidio if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Questions people ask

Is Tidio or Jivochat better?
Neither clearly leads. Tidio starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Jivochat?
Tidio starts at Free and Jivochat at Free.
Does Tidio or Jivochat run on more platforms?
Tidio runs on Cloud-based SaaS. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Tidio for free?
Both have a free tier, so you can try either at no cost before committing.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Jivochat is typically brought in for.
What can Tidio do that Jivochat cannot?
Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Jivochat covers Phone integration, Email support, Chatbot builder, CRM. Both handle Live chat, Web support, Android support.
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