Softwr

Video Production · head to head

Synthesia vs Whatfix

Synthesia logo

Synthesia

Video Production

AI video creation with digital presenters

From
Free
Rated
-
Full reviewWebsite
Whatfix logo

Whatfix

LMS

In-application guidance and walkthroughs layered over enterprise software you did not build

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Synthesia has a free tier, so it costs nothing to try first.
  • Each has a real cost: Synthesia free plan limited to 10 minutes of video per month; Whatfix whatfix publishes no pricing, and contracts are typically scoped per target application, so extending guidance from Salesforce to Workday is a new commercial negotiation rather than a configuration change.
  • They diverge on capability: Synthesia covers AI avatars, Whatfix covers Interactive walkthroughs.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Synthesia and Whatfix actually diverge.

Attributes where Synthesia and Whatfix differ
AttributeSynthesiaWhatfix
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsWebWeb, Windows, macOS, iOS, Android
CategoryVideo ProductionLMS
Founded2017Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Synthesia

  • AI avatars
  • 140+ languages
  • Video templates
  • Brand customization
  • API access
  • LMS integrations
  • PowerPoint
  • Web support

Only in Whatfix

  • Interactive walkthroughs
  • Self-help widget
  • Smart tips and beacons
  • Mirror sandbox
  • Product Analytics
  • Desktop and mobile support
  • Content localisation
  • Segmentation

What people use each for

The jobs each tool is most often brought in to do.

Synthesia

  • Training video creation with AI avatarsnot Whatfix
  • Multilingual video localisation with AI dubbingnot Whatfix
  • Enterprise video production and managementnot Whatfix

Whatfix

  • An ERP or CRM go-live where thousands of employees must change how they work and classroom training will not reach them allnot Synthesia
  • Reducing support tickets on a system where the same five questions account for most of the help desk volumenot Synthesia
  • Improving data quality by placing field-level guidance where users consistently enter the wrong valuenot Synthesia
  • A regulated organisation that needs employees to practise a process in a simulated environment before touching production datanot Synthesia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Synthesia

  • Free plan limited to 10 minutes of video per month
  • Starter plan limited to 10 minutes of video per month
  • Creator plan capped at 30 minutes of video per month
  • SSO/SAML authentication restricted to Enterprise tier

Whatfix

  • Whatfix publishes no pricing, and contracts are typically scoped per target application, so extending guidance from Salesforce to Workday is a new commercial negotiation rather than a configuration change.
  • Overlays are anchored to interface elements, so when the underlying vendor ships a UI change your guidance can break silently, and the user sees a walkthrough pointing at a button that has moved; ongoing content ownership is mandatory, not optional.
  • It masks poor interface design rather than fixing it, and organisations sometimes use it to avoid confronting a badly configured system, which leaves the underlying inefficiency in place and adds an annual licence to it.
  • Building good content is real work. A meaningful rollout takes weeks of authoring and testing per application, and the internal effort usually exceeds what the business case assumed.
  • Adding a JavaScript overlay to systems holding HR and financial data triggers a serious security review in regulated industries, and some organisations cannot get approval to inject third-party script into their ERP at all.

Pricing, plan by plan

Synthesia

Free
  • BasicFree
    • 1,200 credits per month
    • Up to 10 minutes of video per month
    • 9 AI avatars
  • Starter$29/month
    • 14,500 credits per year
    • Up to 120 minutes of video per year
    • 125+ AI avatars
  • Creator$89/month
    • 44,000 credits per year
    • Up to 360 minutes of video per year
    • 180+ AI avatars

Whatfix

On request
  • Whatfix$undefined/year
    • Annual contract priced by application and user volume
    • Each target application typically licensed separately
    • Mirror and Product Analytics sold as additional modules

Which should you pick?

Choose Synthesia if

  • You need ai avatars.
  • You want to start without paying.
  • You also want 140+ languages.
Synthesia review

Choose Whatfix if

  • You need interactive walkthroughs.
  • You work on Web, Windows, macOS, iOS, Android.
  • You also want self-help widget.
Whatfix review

Questions people ask

Is Synthesia or Whatfix better?
Neither clearly leads. Synthesia starts at Free and Whatfix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Synthesia or Whatfix?
Synthesia has a free tier; the other does not. Paid plans start at Free for Synthesia and On request for Whatfix.
Does Synthesia or Whatfix run on more platforms?
Synthesia runs on Web. Whatfix runs on Web, Windows, macOS, iOS, Android.
Can I use Synthesia for free?
Yes. Synthesia has a free tier, so you can try it without paying. Whatfix starts at On request.
What is Synthesia best used for?
Synthesia is most often used for training video creation with ai avatars, multilingual video localisation with ai dubbing, enterprise video production and management. Of those, training video creation with ai avatars and multilingual video localisation with ai dubbing are not what Whatfix is typically brought in for.
What can Synthesia do that Whatfix cannot?
Synthesia covers AI avatars, 140+ languages, Video templates, Brand customization. Whatfix covers Interactive walkthroughs, Self-help widget, Smart tips and beacons, Mirror sandbox.

Answered from the vendors’ own pages

Synthesia: How much does Synthesia cost?

Synthesia offers a free Basic plan with 10 minutes of video per month, Starter at $29 per month with 120 minutes per year, and Creator at $89 per month with 360 minutes per year. Annual billing provides 38% savings. Enterprise plans are available with custom pricing.

Source
Whatfix: How much does Whatfix cost?

It is not published. Pricing is annual and scoped by application and user volume, with Mirror and Product Analytics as separate modules.

Synthesia: What is included in Synthesia's free plan?

The free Basic plan includes 1,200 credits per month (approximately 10 minutes of video), 9 AI avatars, 3 personal avatars, and access to 160+ languages and voices. No credit card is required.

Source
Whatfix: How does it compare with WalkMe?

Functionally similar. The commercial difference is that SAP acquired WalkMe in 2024, so non-SAP buyers increasingly shortlist Whatfix as the independent alternative.

Whatfix: Does it require changes to the target application?

No. It works as an overlay injected via a browser extension or a script, which is why the security review matters more than the technical effort.

Whatfix: Will guidance break when the vendor updates the UI?

It can. Content needs an owner who monitors and repairs it after vendor releases.

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