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Software · head to head

Strikedeck vs Akita

S

Strikedeck

Software

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite
Akita logo

Akita

Software

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Strikedeck product is discontinued and no longer supported or developed; Akita starts at $49 a month with no free tier, only a 14 day trial
  • They diverge on capability: Strikedeck covers AI churn prediction, Akita covers Customer segments.

Where they differ

Only the attributes on which Strikedeck and Akita actually diverge.

Attributes where Strikedeck and Akita differ
AttributeStrikedeckAkita
Starting priceOn request$160/month
Pricing modelUnknownsubscription
Founded20152018

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Strikedeck

  • AI churn prediction
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Medallia
  • Slack
  • Zendesk

Only in Akita

  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • HubSpot
  • Intercom
  • Stripe

Both cover

  • Health scores
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Strikedeck

  • Customer Successnot Akita
  • Ai Powerednot Akita
  • Predictive Analyticsnot Akita

Akita

  • Centralising customer data and product activity for a customer success teamnot Strikedeck
  • Building health scores to flag at-risk accountsnot Strikedeck
  • Segmenting customers and triggering automated playbooksnot Strikedeck
  • Identifying expansion revenue opportunitiesnot Strikedeck
  • Task and workflow management for CSMsnot Strikedeck

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Pricing, plan by plan

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Which should you pick?

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want automated playbooks.
Strikedeck review

Choose Akita if

  • You need customer segments.
  • You also want lifecycle stages.
Akita review

Questions people ask

Is Strikedeck or Akita better?
Neither clearly leads. Strikedeck starts at On request and Akita at $160/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Strikedeck or Akita?
Strikedeck starts at On request and Akita at $160/month.
Does Strikedeck or Akita run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Strikedeck best used for?
Strikedeck is most often used for customer success, ai powered, predictive analytics. Of those, customer success and ai powered are not what Akita is typically brought in for.
What can Strikedeck do that Akita cannot?
Strikedeck covers AI churn prediction, Automated playbooks, Sentiment analysis, Usage analytics. Akita covers Customer segments, Lifecycle stages, Alerts, Custom metrics. Both handle Health scores, Salesforce, Web support.

Answered from the vendors’ own pages

Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
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