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RingCentral Contact Center vs Freshservice

RingCentral Contact Center logo

RingCentral Contact Center

Software

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: RingCentral Contact Center covers Omnichannel routing, Freshservice covers Incident management.

Where they differ

Only the attributes on which RingCentral Contact Center and Freshservice actually diverge.

Attributes where RingCentral Contact Center and Freshservice differ
AttributeRingCentral Contact CenterFreshservice
Starting priceOn request$19/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19992010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Salesforce
  • ServiceNow

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • AWS

Both cover

  • Microsoft Teams
  • SOC2
  • HIPAA
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

RingCentral Contact Center

  • Unified communicationsnot Freshservice
  • Contact centernot Freshservice
  • Customer experiencenot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot RingCentral Contact Center
  • Asset management and change control for IT teamsnot RingCentral Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is RingCentral Contact Center or Freshservice better?
Neither clearly leads. RingCentral Contact Center starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RingCentral Contact Center or Freshservice?
RingCentral Contact Center starts at On request and Freshservice at $19/month.
Does RingCentral Contact Center or Freshservice run on more platforms?
RingCentral Contact Center runs on Web, Desktop, Ios, Android. Freshservice runs on Web, Ios, Android.
What is RingCentral Contact Center best used for?
RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what Freshservice is typically brought in for.
What can RingCentral Contact Center do that Freshservice cannot?
RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Microsoft Teams, SOC2, HIPAA, GDPR.
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