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Customer Support · head to head

RingCentral Contact Center vs Dialpad Contact Center

RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: RingCentral Contact Center covers Omnichannel routing, Dialpad Contact Center covers Voice Intelligence.

Where they differ

Only the attributes on which RingCentral Contact Center and Dialpad Contact Center actually diverge.

Attributes where RingCentral Contact Center and Dialpad Contact Center differ
AttributeRingCentral Contact CenterDialpad Contact Center
Starting priceOn request$95/month
Founded19992011

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Desktop, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Microsoft Teams
  • PCI DSS

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Microsoft 365

Both cover

  • Salesforce
  • ServiceNow
  • Zendesk
  • HubSpot
  • SOC2
  • HIPAA
  • GDPR
  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

RingCentral Contact Center

  • Unified communicationsnot Dialpad Contact Center
  • Contact centernot Dialpad Contact Center
  • Customer experiencenot Dialpad Contact Center

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot RingCentral Contact Center
  • Routing and monitoring customer calls with live transcriptionnot RingCentral Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is RingCentral Contact Center or Dialpad Contact Center better?
Neither clearly leads. RingCentral Contact Center starts at On request and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RingCentral Contact Center or Dialpad Contact Center?
RingCentral Contact Center starts at On request and Dialpad Contact Center at $95/month.
Does RingCentral Contact Center or Dialpad Contact Center run on more platforms?
Both run on Web, Desktop, Ios, Android, so platform support will not decide this one for you.
What is RingCentral Contact Center best used for?
RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what Dialpad Contact Center is typically brought in for.
What can RingCentral Contact Center do that Dialpad Contact Center cannot?
RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Both handle Salesforce, ServiceNow, Zendesk, HubSpot.
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