Softwr

Veterinary · head to head

PetDesk vs Provet Cloud

PetDesk logo

PetDesk

Veterinary

Client reminders, two-way texting and a pet owner app that syncs with on-premise practice systems

From
On request
Rated
-
Full reviewWebsite
Provet Cloud logo

Provet Cloud

Veterinary

Cloud practice management for veterinary clinics

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: PetDesk the on-premise connector depends on a computer at the practice staying powered, online and patched, and when it stops syncing the reminders stop silently rather than raising an alarm.; Provet Cloud quote-only pricing, typically per user or per clinic, so budgeting requires a sales conversation
  • They diverge on capability: PetDesk covers Two-way texting, Provet Cloud covers Clinical records.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which PetDesk and Provet Cloud actually diverge.

Attributes where PetDesk and Provet Cloud differ
AttributePetDeskProvet Cloud
PlatformsWeb, iOS, AndroidWeb, Cloud, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Veterinary).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in PetDesk

  • Two-way texting
  • Automated reminders
  • Branded pet owner app
  • Online booking requests
  • On-premise connector
  • Review generation

Only in Provet Cloud

  • Clinical records
  • Integrated invoicing
  • Inventory and dispensing
  • Scheduling
  • Multi-site
  • Reminders

What people use each for

The jobs each tool is most often brought in to do.

PetDesk

  • A practice losing revenue to no-shows that wants automated confirmations without more front desk callsnot Provet Cloud
  • A clinic on an older on-premise system that cloud-only communication tools cannot integrate withnot Provet Cloud
  • A group wanting one branded client app across several locationsnot Provet Cloud
  • A practice trying to shift routine client questions off the phone and into textnot Provet Cloud

Provet Cloud

  • Clinics running separate clinical, dispensing and billing systems that must be reconcilednot PetDesk
  • Multi-site veterinary groups needing one view across practicesnot PetDesk
  • Practices losing revenue where dispensed medication is not billednot PetDesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

PetDesk

  • The on-premise connector depends on a computer at the practice staying powered, online and patched, and when it stops syncing the reminders stop silently rather than raising an alarm.
  • Synchronisation is one-way with several practice systems, so online booking requests still have to be typed into the schedule by a staff member and the labour saving is smaller than the demonstration suggests.
  • Pricing is per location, so a group of small branch clinics pays repeatedly for a product whose value scales with client volume rather than with the number of front doors.
  • The product line was assembled through acquisitions, leaving overlapping apps and consoles, and which one you get depends on when and through whom you bought.
  • Text message compliance, including consent and opt-out handling, sits with the practice as the sender, and automated recall campaigns make it easy to message clients who never agreed to receive them.

Provet Cloud

  • Quote-only pricing, typically per user or per clinic, so budgeting requires a sales conversation
  • Cloud-only, so a connectivity failure stops consultations being recorded
  • Strongest in European markets, with less depth in some other regions’ requirements
  • Migrating clinical history from an existing system is a substantial project

Pricing, plan by plan

PetDesk

On request
  • PetDesk$undefined/year
    • Priced per practice location
    • Message volume tiers
    • Branded app included on higher tiers

Provet Cloud

On request

No published plan breakdown. See the Provet Cloud review.

Which should you pick?

Choose PetDesk if

  • You need two-way texting.
  • You work on Web, iOS, Android.
  • You also want automated reminders.
PetDesk review

Choose Provet Cloud if

  • You need clinical records.
  • You work on Web, Cloud, iOS, Android.
  • You also want integrated invoicing.
Provet Cloud review

Questions people ask

Is PetDesk or Provet Cloud better?
Neither clearly leads. PetDesk starts at On request and Provet Cloud at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, PetDesk or Provet Cloud?
PetDesk starts at On request and Provet Cloud at On request.
Does PetDesk or Provet Cloud run on more platforms?
PetDesk runs on Web, iOS, Android. Provet Cloud runs on Web, Cloud, iOS, Android.
What is PetDesk best used for?
PetDesk is most often used for a practice losing revenue to no-shows that wants automated confirmations without more front desk calls, a clinic on an older on-premise system that cloud-only communication tools cannot integrate with, a group wanting one branded client app across several locations, a practice trying to shift routine client questions off the phone and into text. Of those, a practice losing revenue to no-shows that wants automated confirmations without more front desk calls and a clinic on an older on-premise system that cloud-only communication tools cannot integrate with are not what Provet Cloud is typically brought in for.
What can PetDesk do that Provet Cloud cannot?
PetDesk covers Two-way texting, Automated reminders, Branded pet owner app, Online booking requests. Provet Cloud covers Clinical records, Integrated invoicing, Inventory and dispensing, Scheduling.

Answered from the vendors’ own pages

PetDesk: Will it work with my on-premise practice management system?

Usually yes, through a connector installed on your network that reads the local database. Confirm whether your specific system supports two-way sync or only reading.

Provet Cloud: What does Provet Cloud cost?

Pricing is quoted per practice, generally by user count and modules, and is not published.

PetDesk: Does online booking write directly into my diary?

That depends on the practice system. With several of them a request arrives for staff to confirm and enter manually, so ask for your exact system before assuming automatic booking.

Provet Cloud: Why do vets need different software from doctors?

A veterinary clinic is a medical provider, a pharmacy and a retailer at once. Treatment, dispensing and stock have to reconcile against a single visit, which human healthcare systems do not model.

PetDesk: Who is responsible for text messaging consent?

The practice is. PetDesk sends on your behalf, but the lawful basis, the consent record and the opt-out handling are your obligations as the sender.

Provet Cloud: Does it support multiple clinics?

Yes, multi-site groups are supported under one account.

Provet Cloud: What happens if the internet goes down?

It is cloud-only, so recording consultations depends on connectivity. Clinics generally plan a fallback for outages.

Share

Related pages

More on PetDesk

More on Provet Cloud

Keep looking

Other head to heads