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PagerDuty vs Traceloop

PagerDuty logo

PagerDuty

Technology

Real-time operations for real-time business

From
$21/month
Rated
-
Full reviewWebsite
Traceloop logo

Traceloop

Logging

LLM reliability platform with open-source observability and evaluation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Traceloop has a free tier, so it costs nothing to try first.
  • Each has a real cost: PagerDuty aIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost; Traceloop free tier limited to 50k spans per month and 24-hour retention, restricting production use
  • They diverge on capability: PagerDuty covers Incident response, Traceloop covers Open-source SDK (OpenLLMetry).
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which PagerDuty and Traceloop actually diverge.

Attributes where PagerDuty and Traceloop differ
AttributePagerDutyTraceloop
Starting price$21/monthFree
Pricing modelUnknownFreemium with pay-as-you-go enterprise option
Free tierNoYes
PlatformsWeb, Ios, Android, ApiCloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby
CategoryTechnologyLogging
Founded2009Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in PagerDuty

  • Incident response
  • On-call management
  • Alert grouping
  • Escalation policies
  • Mobile incident management
  • Postmortems
  • Status pages
  • Event intelligence

Only in Traceloop

  • Open-source SDK (OpenLLMetry)
  • Multi-provider support
  • Observability platform integration
  • Framework support
  • Monitoring dashboard
  • Evaluation system
  • Deployment flexibility

What people use each for

The jobs each tool is most often brought in to do.

PagerDuty

  • Incident managementnot Traceloop
  • On-call schedulingnot Traceloop
  • Real-time alertingnot Traceloop
  • Service reliabilitynot Traceloop
  • Digital operationsnot Traceloop

Traceloop

  • Monitoring LLM application performance in productionnot PagerDuty
  • Instrumenting LLM apps with minimal code overheadnot PagerDuty
  • Continuous evaluation and quality scoring of LLM outputsnot PagerDuty
  • Debugging LLM application issues with full trace visibilitynot PagerDuty
  • Integrating observability data into existing monitoring stacksnot PagerDuty

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

PagerDuty

  • AIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost
  • Complex escalation policies require workarounds for scheduling patterns beyond basic weekly rotations
  • 5-user minimum requirement forces costs even for small teams, with forced Business tier upgrades adding $12,000+ annually for larger teams

Traceloop

  • Free tier limited to 50k spans per month and 24-hour retention, restricting production use
  • Company acquisition by ServiceNow creates uncertainty about future roadmap
  • Requires integration with separate observability platforms for visualization
  • Less feature-rich than dedicated LLM evaluation platforms

Pricing, plan by plan

PagerDuty

$21/month

No published plan breakdown. See the PagerDuty review.

Traceloop

Free
  • FreeFree
    • 50,000 spans per month
    • Up to 5 seats
    • 24-hour data retention
  • Enterprise$undefined/custom
    • Unlimited spans per month
    • Unlimited seats
    • Custom data retention

Which should you pick?

Choose PagerDuty if

  • You need incident response.
  • You work on Web, Ios, Android, Api.
  • You also want on-call management.
PagerDuty review

Choose Traceloop if

  • You need open-source sdk (openllmetry).
  • You want to start without paying.
  • You work on Cloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby.
  • You also want multi-provider support.
Traceloop review

Questions people ask

Is PagerDuty or Traceloop better?
Neither clearly leads. PagerDuty starts at $21/month and Traceloop at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, PagerDuty or Traceloop?
Traceloop has a free tier; the other does not. Paid plans start at $21/month for PagerDuty and Free for Traceloop.
Does PagerDuty or Traceloop run on more platforms?
PagerDuty runs on Web, Ios, Android, Api. Traceloop runs on Cloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby.
Can I use Traceloop for free?
Yes. Traceloop has a free tier, so you can try it without paying. PagerDuty starts at $21/month.
What is PagerDuty best used for?
PagerDuty is most often used for incident management, on-call scheduling, real-time alerting, service reliability. Of those, incident management and on-call scheduling are not what Traceloop is typically brought in for.
What can PagerDuty do that Traceloop cannot?
PagerDuty covers Incident response, On-call management, Alert grouping, Escalation policies. Traceloop covers Open-source SDK (OpenLLMetry), Multi-provider support, Observability platform integration, Framework support.

Answered from the vendors’ own pages

PagerDuty: What is the minimum cost to use PagerDuty?

PagerDuty requires a minimum of 5 users per account. The Professional plan starts at $21 per user per month ($105/month minimum), with annual billing providing 16% discount.

Source
Traceloop: Is OpenLLMetry open-source?

Yes, OpenLLMetry is Traceloop's open-source SDK built on OpenTelemetry standards. It allows teams to instrument LLM applications with just 2 lines of code and send data to 25+ observability platforms.

Source
PagerDuty: What integrations does PagerDuty support?

PagerDuty integrates with 750+ monitoring, ticketing, and collaboration tools including Datadog, Slack, Jira, ServiceNow, New Relic, and Nagios.

Source
Traceloop: What is the impact of ServiceNow acquisition?

Traceloop is joining ServiceNow, representing a strategic acquisition that will broaden enterprise adoption and integration capabilities. Current operations continue with free and enterprise options available.

Source
PagerDuty: How much does AIOps cost in PagerDuty?

AIOps Intelligence is sold separately as an add-on starting at $699 per month, and is not included in any of the base plans.

Source
Traceloop: How many LLM providers and frameworks does Traceloop support?

Traceloop supports 20+ LLM providers including OpenAI and Anthropic, and integrates with frameworks like LangChain and LlamaIndex. It can send data to 25+ observability platforms.

Source
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