Live Chat & Chatbots · head to head
Microsoft Bot Framework vs Acquire
Microsoft Bot Framework
Live Chat & Chatbots
Microsoft's framework for building intelligent bots
- From
- Free
- Rated
- -

Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
The short version
- Only Microsoft Bot Framework has a free tier, so it costs nothing to try first.
- Each has a real cost: Microsoft Bot Framework the SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource; Acquire pricing is not published on any tier
- They diverge on capability: Microsoft Bot Framework covers Bot Builder, Acquire covers Live chat.
Where they differ
Only the attributes on which Microsoft Bot Framework and Acquire actually diverge.
| Attribute | Microsoft Bot Framework | Acquire |
|---|---|---|
| Starting price | Free | $50/month |
| Pricing model | freemium | subscription |
| Free tier | Yes | No |
| Platforms | Web, Mobile, Messaging apps, Voice | Web, Ios, Android |
| Founded | 1975 | 2015 |
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Microsoft Bot Framework
- Bot Builder
- Language Understanding (LUIS)
- QnA Maker
- Multi-channel support
- Teams
- Telegram
- Mobile support
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
Both cover
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Microsoft Bot Framework
- Customer engagementnot Acquire
- Lead generationnot Acquire
- Customer supportnot Acquire
- Sales automationnot Acquire
Acquire
- Live chat and messaging on a website or appnot Microsoft Bot Framework
- Omnichannel support across chat, SMS, email and voicenot Microsoft Bot Framework
- Video and cobrowsing sessions with customersnot Microsoft Bot Framework
- Routing and SLAs across a support queuenot Microsoft Bot Framework
- Call deflection from phone into digital channelsnot Microsoft Bot Framework
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Microsoft Bot Framework
- The SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Microsoft Bot Framework
Free- FreeFree
- Bot Framework SDK
- Azure Bot Service basic
- Standard$0.5/month
- Advanced connectors
- Premium support
- Premium$undefined/month
- Enterprise features
- Dedicated support
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Microsoft Bot Framework if
- You need bot builder.
- You want to start without paying.
- You work on Web, Mobile, Messaging apps, Voice.
- You also want language understanding (luis).
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Questions people ask
- Is Microsoft Bot Framework or Acquire better?
- Neither clearly leads. Microsoft Bot Framework starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Microsoft Bot Framework or Acquire?
- Microsoft Bot Framework has a free tier; the other does not. Paid plans start at Free for Microsoft Bot Framework and $50/month for Acquire.
- Does Microsoft Bot Framework or Acquire run on more platforms?
- Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice. Acquire runs on Web, Ios, Android.
- Can I use Microsoft Bot Framework for free?
- Yes. Microsoft Bot Framework has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Microsoft Bot Framework best used for?
- Microsoft Bot Framework is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Acquire is typically brought in for.
- What can Microsoft Bot Framework do that Acquire cannot?
- Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Multi-channel support. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Slack, Web support.
Related pages
More on Microsoft Bot Framework
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- Acquire vs Crisp
- Acquire vs Google Dialogflow
- Acquire vs IBM Watson Assistant
- Acquire vs Tidio
- Acquire vs Bold360
- Acquire vs Gorgias
- Acquire vs HubSpot Live Chat
- Acquire vs Kore.ai
- Acquire vs LiveChat
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