Softwr

Government · head to head

Mark43 vs Milestone XProtect

Mark43 logo

Mark43

Government

Modern Public Safety Software

From
$2000/month
Free plan
No
Full reviewWebsite
Milestone XProtect logo

Milestone XProtect

Cybersecurity

Open platform video management software with perpetual per-device licences

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Milestone XProtect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Mark43 no published pricing on homepage; sales contact required for all cost details; Milestone XProtect care Plus is presented as optional but is not in practice: without it, perpetual licences stop receiving version upgrades and eventually you cannot add a current camera because your frozen version does not support it.
  • They diverge on capability: Mark43 covers Computer-Aided Dispatch, Milestone XProtect covers Open device support.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Mark43 and Milestone XProtect actually diverge.

Attributes where Mark43 and Milestone XProtect differ
AttributeMark43Milestone XProtect
Starting price$2000/monthFree
Pricing modelsubscriptionOne-time purchase per device licence, plus annual Care Plus
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, Web, iOS, Android
CategoryGovernmentCybersecurity
Founded2012Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mark43

  • Computer-Aided Dispatch
  • Records Management
  • Evidence Management
  • Analytics
  • Mobile
  • FBI CJIS
  • NCIC
  • State Systems

Only in Milestone XProtect

  • Open device support
  • Perpetual device licences
  • Federated architecture
  • Failover recording
  • Evidence export
  • Smart Map
  • Integration platform
  • Video summarisation

What people use each for

The jobs each tool is most often brought in to do.

Mark43

  • Citizen Servicesnot Milestone XProtect
  • Records Managementnot Milestone XProtect
  • Public Safetynot Milestone XProtect
  • Civic Engagementnot Milestone XProtect

Milestone XProtect

  • A city or transport operator running tens of thousands of cameras across federated sitesnot Mark43
  • An enterprise with mixed legacy camera brands that refuses to standardise on one manufacturernot Mark43
  • A critical infrastructure site needing failover recording servers and tamper-evident evidence exportnot Mark43
  • An integrator building a bespoke security application on top of an open VMS platformnot Mark43

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mark43

  • No published pricing on homepage; sales contact required for all cost details
  • Only reference to pricing is 'early bird pricing' for 2027 conference registration
  • No transparent pricing structure visible for public evaluation

Milestone XProtect

  • Care Plus is presented as optional but is not in practice: without it, perpetual licences stop receiving version upgrades and eventually you cannot add a current camera because your frozen version does not support it.
  • Per-device licensing means multi-sensor and multi-imager cameras consume several licences each, so a headline camera count badly understates the true licence cost of a modern design.
  • It is Windows only for servers and needs a properly designed server and storage architecture, so the software price is a fraction of a project that also needs recording servers, storage and an integrator.
  • Complexity requires trained staff or a certified integrator; organisations that install it without either end up running a large deployment on default settings and never using the features they paid for.
  • Milestone retired Kite from its portfolio in favour of Arcules from January 2025, which stranded buyers who had standardised on Kite and is a reminder that the cloud side of the portfolio has changed direction more than once.

Pricing, plan by plan

Mark43

$2000/month
  • Public Safety Suite$2000/month
    • CAD
    • RMS
    • Analytics

Milestone XProtect

Free
  • XProtect Essential+Free
    • Free for up to 8 cameras
    • No recording time limit
    • No vendor support included
  • XProtect Express+$109/one-time
    • Perpetual device licence, distributor list price
    • Single site, single server
    • Care Plus purchased separately per device per year
  • XProtect Professional+$177/one-time
    • Perpetual device licence, distributor list price
    • Multiple recording servers
    • Edge storage retrieval
  • XProtect Expert$282/one-time
    • Perpetual device licence, distributor list price
    • Failover recording servers
    • Advanced video wall and evidence handling

Which should you pick?

Choose Mark43 if

  • You need computer-aided dispatch.
  • You work on Web, Ios, Android.
  • You also want records management.
Mark43 review

Choose Milestone XProtect if

  • You need open device support.
  • You want to start without paying.
  • You work on Windows, Web, iOS, Android.
  • You also want perpetual device licences.
Milestone XProtect review

Questions people ask

Is Mark43 or Milestone XProtect better?
Neither clearly leads. Mark43 starts at $2000/month and Milestone XProtect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mark43 or Milestone XProtect?
Milestone XProtect has a free tier; the other does not. Paid plans start at $2000/month for Mark43 and Free for Milestone XProtect.
Does Mark43 or Milestone XProtect run on more platforms?
Mark43 runs on Web, Ios, Android. Milestone XProtect runs on Windows, Web, iOS, Android.
Can I use Milestone XProtect for free?
Yes. Milestone XProtect has a free tier, so you can try it without paying. Mark43 starts at $2000/month.
What is Mark43 best used for?
Mark43 is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Milestone XProtect is typically brought in for.
What can Mark43 do that Milestone XProtect cannot?
Mark43 covers Computer-Aided Dispatch, Records Management, Evidence Management, Analytics. Milestone XProtect covers Open device support, Perpetual device licences, Federated architecture, Failover recording.

Answered from the vendors’ own pages

Mark43: Does Mark43 publish pricing online?

No, Mark43 pricing is not published on the public website. The only pricing reference is early bird conference registration. Prospective customers must contact Mark43 through 'Book A Demo' or 'Let's Connect' for pricing consultation.

Source
Milestone XProtect: Is XProtect really free for small sites?

Essential+ is free for up to eight cameras with no recording time limit, but it comes with no vendor support and no multi-server capability.

Mark43: What payment methods or financing options does Mark43 offer?

No information about payment methods or financing options is disclosed on the public homepage. Pricing and payment details are handled through direct sales consultations.

Source
Milestone XProtect: Are licences perpetual or annual?

Device licences are perpetual. The annual cost is Care Plus, the support and software update contract, which you need to stay on current versions.

Mark43: Are there volume discounts or specialized pricing for different agency sizes?

Mark43 website does not disclose any volume pricing, per-user costs, or specialized rates for agencies of different sizes. All pricing inquiries require direct contact with sales team.

Source
Milestone XProtect: What happens if I do not renew Care Plus?

The system keeps recording, but you stop getting version upgrades, and over a few years that blocks you from adding newer cameras.

Milestone XProtect: Who owns Milestone?

Canon. The portfolio also includes BriefCam analytics and Arcules cloud video, with Arcules replacing Milestone Kite from January 2025.

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