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Software · head to head

LivePerson vs Kore.ai

LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
  • They diverge on capability: LivePerson covers Live chat, Kore.ai covers Advanced NLU.

Where they differ

Only the attributes on which LivePerson and Kore.ai actually diverge.

Attributes where LivePerson and Kore.ai differ
AttributeLivePersonKore.ai
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Mobile, Messaging, Voice, IVR
Founded19952014

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Mobile messaging
  • Intent detection
  • Zendesk
  • Slack
  • Webhooks
  • Mobile app support
  • IOS support

Only in Kore.ai

  • Advanced NLU
  • Workflow automation
  • Multi-language
  • SAP
  • Oracle
  • API
  • Mobile support
  • Messaging support

Both cover

  • Conversational AI
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Kore.ai
  • Routing customer conversations between bots and human agentsnot Kore.ai

Kore.ai

  • Customer engagementnot LivePerson
  • Lead generationnot LivePerson
  • Customer supportnot LivePerson
  • Sales automationnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Kore.ai if

  • You need advanced nlu.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want workflow automation.
Kore.ai review

Questions people ask

Is LivePerson or Kore.ai better?
Neither clearly leads. LivePerson starts at On request and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Kore.ai?
LivePerson starts at On request and Kore.ai at On request.
Does LivePerson or Kore.ai run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Kore.ai is typically brought in for.
What can LivePerson do that Kore.ai cannot?
LivePerson covers Live chat, Mobile messaging, Intent detection, Zendesk. Kore.ai covers Advanced NLU, Workflow automation, Multi-language, SAP. Both handle Conversational AI, Salesforce, Web support.
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