LiveAgent vs Customerly
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose LiveAgent if you need Ticketing system and prefer a free starting option. Choose Customerly if you prioritize Live chat and want a free tier to start. Customerly has a higher user rating (4.6 vs 4.5).
LiveAgent vs Customerly: At a Glance
| Criteria | LiveAgent | Customerly |
|---|---|---|
| User Rating | 4.5 | 4.6 |
| Pricing | Free | Free |
| Pricing Model | per-agent | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2004 | 2017 |
Feature Comparison: LiveAgent vs Customerly
| Feature | LiveAgent | Customerly |
|---|---|---|
| Ticketing system | ||
| Live chat | ||
| Call center | ||
| Social media | ||
| Knowledge base | ||
| Customer portal | ||
| WordPress | ||
| Shopify | ||
| Magento | ||
| Slack | ||
| Zapier | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Automation | ||
| Video chat | ||
| Segment |
LiveAgent vs Customerly: Pricing Breakdown
LiveAgent Pricing
Model: per-agent
- 7-day ticket history
- 1 chat button
- 1 email account
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Call center
- 10 email accounts
- Advanced reporting
- Everything unlimited
- Senior account manager
- White glove setup
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
Pros and Cons
LiveAgent
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Ticketing system functionality
- Strong Live chat functionality
Cons
- May require time to learn advanced features
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
Who Should Use LiveAgent vs Customerly?
Choose LiveAgent if you:
- Need Ticketing system
- Want to start for free
- Work primarily on Web and Ios
- Value Live chat
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Frequently Asked Questions: LiveAgent vs Customerly
Is LiveAgent better than Customerly?
It depends on your needs. LiveAgent has a 4.5/5 user rating while Customerly has 4.6/5. LiveAgent excels in Ticketing system and Live chat, while Customerly stands out with Live chat and Email marketing. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, LiveAgent or Customerly?
LiveAgent offers a free plan and starts at Free. Customerly offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use LiveAgent and Customerly together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between LiveAgent and Customerly?
The key differences include: pricing model (per-agent vs per-user), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. LiveAgent emphasizes Ticketing system, Live chat, Call center while Customerly focuses on Live chat, Email marketing, Customer surveys. User ratings differ slightly: 4.5 vs 4.6 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both LiveAgent and Customerly.