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Live Chat & Chatbots · head to head

Kore.ai vs Comm100

Kore.ai logo

Kore.ai

Live Chat & Chatbots

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Live Chat & Chatbots

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Kore.ai covers Conversational AI, Comm100 covers Live chat.

Where they differ

Only the attributes on which Kore.ai and Comm100 actually diverge.

Attributes where Kore.ai and Comm100 differ
AttributeKore.aiComm100
Starting priceOn request$29/month
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Ios, Android
Founded20142009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • API
  • Mobile support
  • Messaging support
  • Voice support

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Zendesk
  • Microsoft Dynamics

Both cover

  • Salesforce
  • SAP
  • Oracle
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Comm100
  • Lead generationnot Comm100
  • Customer supportnot Comm100
  • Sales automationnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Kore.ai
  • Running chat campaigns and AI assisted support on a websitenot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Questions people ask

Is Kore.ai or Comm100 better?
Neither clearly leads. Kore.ai starts at On request and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Comm100?
Kore.ai starts at On request and Comm100 at $29/month.
Does Kore.ai or Comm100 run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Comm100 runs on Web, Ios, Android.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Comm100 is typically brought in for.
What can Kore.ai do that Comm100 cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Both handle Salesforce, SAP, Oracle, Web support.
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