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Social Media · head to head

Khoros vs SAP BusinessObjects

Khoros logo

Khoros

Social Media

Enterprise social media management and branded community platform, now owned by IgniteTech

From
On request
Rated
-
Full reviewWebsite
SAP BusinessObjects logo

SAP BusinessObjects

Business Intelligence

Enterprise business intelligence suite

From
$400/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Khoros igniteTech, part of ESW Capital, acquired Khoros in May 2025 and around 116 staff were made redundant within weeks, and ESW has a documented pattern of running acquired software on minimal cost bases, so support responsiveness and roadmap delivery are legitimate contract-negotiation issues rather than theoretical risks.; SAP BusinessObjects sAP BusinessObjects Private Cloud Edition is listed on UK G-Cloud 14 as a Cloud software service by SAP (UK) Limited titled 'SAP Business Objects Private Cloud Edition', alongside a reseller listing from NTT DATA Business Solutions; the G-Cloud search results describe it as subscription-based but show no per-user or per-month figure in the listing summary
  • They diverge on capability: Khoros covers Branded communities, SAP BusinessObjects covers Crystal Reports.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Khoros and SAP BusinessObjects actually diverge.

Attributes where Khoros and SAP BusinessObjects differ
AttributeKhorosSAP BusinessObjects
Starting priceOn request$400/month
Pricing modelquotesubscription
PlatformsWeb, iOS, Android, APIWeb, Desktop, Mobile
CategorySocial MediaBusiness Intelligence
FoundedUnknown1972

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Khoros

  • Branded communities
  • Community gamification
  • Social publishing
  • Social customer care
  • Moderation tooling
  • Listening and analytics
  • Aurora and Iris AI
  • Knowledge deflection

Only in SAP BusinessObjects

  • Crystal Reports
  • Web Intelligence
  • Lumira
  • Analysis for Office
  • Live Office
  • SAP HANA
  • SAP ERP
  • Oracle

What people use each for

The jobs each tool is most often brought in to do.

Khoros

  • A telecommunications operator that wants a public support community whose accepted answers measurably deflect contact centre volumenot SAP BusinessObjects
  • A consumer brand consolidating a dozen regional social accounts under one publishing approval workflow with regional role permissionsnot SAP BusinessObjects
  • A games publisher running player forums where moderation load and volunteer moderator tooling matter more than publishing featuresnot SAP BusinessObjects
  • A bank that needs social service messages tracked against the same SLA framework as its email and chat queuesnot SAP BusinessObjects

SAP BusinessObjects

  • Enterprise reportingnot Khoros
  • Executive dashboardsnot Khoros
  • Regulatory compliancenot Khoros
  • Strategic planningnot Khoros
  • Operational analyticsnot Khoros

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Khoros

  • IgniteTech, part of ESW Capital, acquired Khoros in May 2025 and around 116 staff were made redundant within weeks, and ESW has a documented pattern of running acquired software on minimal cost bases, so support responsiveness and roadmap delivery are legitimate contract-negotiation issues rather than theoretical risks.
  • Community migration is genuinely hard: moving years of threads, accepted solutions, member reputation and SEO-bearing URLs off Khoros later is a project measured in quarters, which makes the switching cost far higher than the annual licence suggests.
  • Pricing is not published and the platform is sold on annual enterprise contracts with substantial implementation and design services, so the first-year cost is materially higher than the recurring licence and hard to benchmark.
  • The publishing and listening side inherited from Spredfast has been outpaced by dedicated social suites, so social-first teams frequently find themselves keeping a second tool for scheduling and analytics and paying for overlapping capability.
  • The product is the result of merging two large codebases and has now changed private-equity owner twice, and reviewers consistently report that community administration and social management still feel like separate systems sharing a login rather than one product.
  • Khoros Community Classic is being sunset in favour of the new Aurora AI community platform, so existing customers face a forced migration of an already hard-to-move asset, on the acquirer timetable rather than their own.

SAP BusinessObjects

  • SAP BusinessObjects Private Cloud Edition is listed on UK G-Cloud 14 as a Cloud software service by SAP (UK) Limited titled 'SAP Business Objects Private Cloud Edition', alongside a reseller listing from NTT DATA Business Solutions; the G-Cloud search results describe it as subscription-based but show no per-user or per-month figure in the listing summary

Pricing, plan by plan

Khoros

On request
  • Khoros$undefined/year
    • Branded communities
    • Social publishing and governance
    • Social customer care queue

SAP BusinessObjects

$400/month
  • Standard$400/month
    • Core BI Tools
    • Web Intelligence
    • Crystal Reports
  • EnterpriseFree
    • Full Suite
    • Advanced Features
    • Premium Support

Which should you pick?

Choose Khoros if

  • You need branded communities.
  • You work on Web, iOS, Android, API.
  • You also want community gamification.
Khoros review

Choose SAP BusinessObjects if

  • You need crystal reports.
  • You work on Web, Desktop, Mobile.
  • You also want web intelligence.
SAP BusinessObjects review

Questions people ask

Is Khoros or SAP BusinessObjects better?
Neither clearly leads. Khoros starts at On request and SAP BusinessObjects at $400/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Khoros or SAP BusinessObjects?
Khoros starts at On request and SAP BusinessObjects at $400/month.
Does Khoros or SAP BusinessObjects run on more platforms?
Khoros runs on Web, iOS, Android, API. SAP BusinessObjects runs on Web, Desktop, Mobile.
What is Khoros best used for?
Khoros is most often used for a telecommunications operator that wants a public support community whose accepted answers measurably deflect contact centre volume, a consumer brand consolidating a dozen regional social accounts under one publishing approval workflow with regional role permissions, a games publisher running player forums where moderation load and volunteer moderator tooling matter more than publishing features, a bank that needs social service messages tracked against the same sla framework as its email and chat queues. Of those, a telecommunications operator that wants a public support community whose accepted answers measurably deflect contact centre volume and a consumer brand consolidating a dozen regional social accounts under one publishing approval workflow with regional role permissions are not what SAP BusinessObjects is typically brought in for.
What can Khoros do that SAP BusinessObjects cannot?
Khoros covers Branded communities, Community gamification, Social publishing, Social customer care. SAP BusinessObjects covers Crystal Reports, Web Intelligence, Lumira, Analysis for Office.

Answered from the vendors’ own pages

Khoros: Who owns Khoros now?

IgniteTech, an ESW Capital company, acquired Khoros on 27 May 2025. Vista Equity Partners, which created Khoros by merging Lithium and Spredfast, is no longer the owner.

Khoros: Why does the website say khoros.ai?

The company moved its corporate domain from khoros.com to khoros.ai as part of an AI-first relaunch under IgniteTech, centred on its Aurora and Iris AI capabilities.

Khoros: Is pricing published?

No. Khoros quotes privately on annual enterprise contracts, and implementation services are a significant separate cost.

Khoros: Should the ownership change affect my decision?

It should affect your contract. Ask for written roadmap commitments, named support staffing and exit or data-export terms before signing a multi-year community deal.

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