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Insurance · head to head

Insurity Suite vs Milestone XProtect

Insurity Suite logo

Insurity Suite

Insurance

End-to-end insurance software for modern carriers

From
On request
Rated
-
Full reviewWebsite
Milestone XProtect logo

Milestone XProtect

Cybersecurity

Open platform video management software with perpetual per-device licences

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Milestone XProtect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Insurity Suite subscription pricing based on modules and users with no transparent public pricing; Milestone XProtect care Plus is presented as optional but is not in practice: without it, perpetual licences stop receiving version upgrades and eventually you cannot add a current camera because your frozen version does not support it.
  • They diverge on capability: Insurity Suite covers Policy lifecycle management, Milestone XProtect covers Open device support.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Insurity Suite and Milestone XProtect actually diverge.

Attributes where Insurity Suite and Milestone XProtect differ
AttributeInsurity SuiteMilestone XProtect
Starting priceOn requestFree
Pricing modelsubscriptionOne-time purchase per device licence, plus annual Care Plus
Free tierNoYes
PlatformsWeb, Api, MobileWindows, Web, iOS, Android
CategoryInsuranceCybersecurity
Founded2015Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Insurity Suite

  • Policy lifecycle management
  • Claims automation
  • Billing and payments
  • Document management
  • Underwriting workbench
  • Reinsurance management
  • Regulatory compliance
  • Analytics dashboard

Only in Milestone XProtect

  • Open device support
  • Perpetual device licences
  • Federated architecture
  • Failover recording
  • Evidence export
  • Smart Map
  • Integration platform
  • Video summarisation

What people use each for

The jobs each tool is most often brought in to do.

Insurity Suite

  • Policy administrationnot Milestone XProtect
  • Claims processingnot Milestone XProtect
  • Digital transformationnot Milestone XProtect
  • Legacy modernizationnot Milestone XProtect

Milestone XProtect

  • A city or transport operator running tens of thousands of cameras across federated sitesnot Insurity Suite
  • An enterprise with mixed legacy camera brands that refuses to standardise on one manufacturernot Insurity Suite
  • A critical infrastructure site needing failover recording servers and tamper-evident evidence exportnot Insurity Suite
  • An integrator building a bespoke security application on top of an open VMS platformnot Insurity Suite

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Insurity Suite

  • Subscription pricing based on modules and users with no transparent public pricing
  • Requires significant implementation and configuration to launch new products
  • Targeted primarily at MGAs and specialty carriers, not small independent agents

Milestone XProtect

  • Care Plus is presented as optional but is not in practice: without it, perpetual licences stop receiving version upgrades and eventually you cannot add a current camera because your frozen version does not support it.
  • Per-device licensing means multi-sensor and multi-imager cameras consume several licences each, so a headline camera count badly understates the true licence cost of a modern design.
  • It is Windows only for servers and needs a properly designed server and storage architecture, so the software price is a fraction of a project that also needs recording servers, storage and an integrator.
  • Complexity requires trained staff or a certified integrator; organisations that install it without either end up running a large deployment on default settings and never using the features they paid for.
  • Milestone retired Kite from its portfolio in favour of Arcules from January 2025, which stranded buyers who had standardised on Kite and is a reminder that the cloud side of the portfolio has changed direction more than once.

Pricing, plan by plan

Insurity Suite

On request
  • Core$undefined/month
    • Policy administration
    • Claims processing
    • Billing management
  • Enterprise$undefined/month
    • All Core features
    • Advanced analytics
    • Custom integrations

Milestone XProtect

Free
  • XProtect Essential+Free
    • Free for up to 8 cameras
    • No recording time limit
    • No vendor support included
  • XProtect Express+$109/one-time
    • Perpetual device licence, distributor list price
    • Single site, single server
    • Care Plus purchased separately per device per year
  • XProtect Professional+$177/one-time
    • Perpetual device licence, distributor list price
    • Multiple recording servers
    • Edge storage retrieval
  • XProtect Expert$282/one-time
    • Perpetual device licence, distributor list price
    • Failover recording servers
    • Advanced video wall and evidence handling

Which should you pick?

Choose Insurity Suite if

  • You need policy lifecycle management.
  • You work on Web, Api, Mobile.
  • You also want claims automation.
Insurity Suite review

Choose Milestone XProtect if

  • You need open device support.
  • You want to start without paying.
  • You work on Windows, Web, iOS, Android.
  • You also want perpetual device licences.
Milestone XProtect review

Questions people ask

Is Insurity Suite or Milestone XProtect better?
Neither clearly leads. Insurity Suite starts at On request and Milestone XProtect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Insurity Suite or Milestone XProtect?
Milestone XProtect has a free tier; the other does not. Paid plans start at On request for Insurity Suite and Free for Milestone XProtect.
Does Insurity Suite or Milestone XProtect run on more platforms?
Insurity Suite runs on Web, Api, Mobile. Milestone XProtect runs on Windows, Web, iOS, Android.
Can I use Milestone XProtect for free?
Yes. Milestone XProtect has a free tier, so you can try it without paying. Insurity Suite starts at On request.
What is Insurity Suite best used for?
Insurity Suite is most often used for policy administration, claims processing, digital transformation, legacy modernization. Of those, policy administration and claims processing are not what Milestone XProtect is typically brought in for.
What can Insurity Suite do that Milestone XProtect cannot?
Insurity Suite covers Policy lifecycle management, Claims automation, Billing and payments, Document management. Milestone XProtect covers Open device support, Perpetual device licences, Federated architecture, Failover recording.

Answered from the vendors’ own pages

Insurity Suite: What does Insurity Pro Suite provide?

Insurity Pro Suite is a modular core platform for growing carriers and MGAs, providing enterprise-grade policy administration, integrated billing and accounting, and end-to-end claims management. It supports 20+ commercial and personal lines, E&S, and Lloyd's products.

Source
Milestone XProtect: Is XProtect really free for small sites?

Essential+ is free for up to eight cameras with no recording time limit, but it comes with no vendor support and no multi-server capability.

Insurity Suite: What is Insurity's Sure Personal Suite?

Insurity Sure Personal Suite provides cost-effective policy, billing, and claims solutions specifically designed for personal lines property and casualty carriers.

Source
Milestone XProtect: Are licences perpetual or annual?

Device licences are perpetual. The annual cost is Care Plus, the support and software update contract, which you need to stay on current versions.

Insurity Suite: Does Insurity use AI for underwriting?

Yes. Insurity Pro Suite includes an AI-powered risk assistant that identifies profitable submissions through risk scoring, evaluates submission data using artificial intelligence, and provides instant profitability scores to prioritize high-value risks.

Source
Milestone XProtect: What happens if I do not renew Care Plus?

The system keeps recording, but you stop getting version upgrades, and over a few years that blocks you from adding newer cameras.

Insurity Suite: What claims processing speed does Insurity deliver?

Insurity enables digital claims payments that issue claim settlements in under thirty seconds via integrated ACH, virtual cards, or real-time payment processing rails.

Source
Milestone XProtect: Who owns Milestone?

Canon. The portfolio also includes BriefCam analytics and Arcules cloud video, with Arcules replacing Milestone Kite from January 2025.

Insurity Suite: Does Insurity offer workflow configuration without coding?

Yes. Insurity provides workflow configuration that allows business users to modify underwriting and claims workflows through a visual interface without requiring software code or IT involvement.

Source
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