Softwr

Veterinary · head to head

Instinct Science vs Zanda Health

Instinct Science logo

Instinct Science

Veterinary

Veterinary EMR built for emergency and specialty hospitals, plus Plumbs drug reference

From
On request
Rated
-
Full reviewWebsite
Zanda Health logo

Zanda Health

Healthcare

Practice management and clinical notes for allied health clinics, formerly Power Diary

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Instinct Science no pricing is published at all, so a practice cannot compare it against published competitors without a demo and a sales conversation.; Zanda Health the 2024 rename from Power Diary means most third party reviews, integration guides and community answers still sit under the old name, so buyers researching Zanda Health find a thin trail and may wrongly conclude it is a new and unproven product.
  • They diverge on capability: Instinct Science covers Instinct Treatment Plan, Zanda Health covers Unlimited admin users.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Instinct Science and Zanda Health actually diverge.

Attributes where Instinct Science and Zanda Health differ
AttributeInstinct ScienceZanda Health
Starting priceOn request$19/month
Pricing modelquotePer user per month
CategoryVeterinaryHealthcare

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Instinct Science

  • Instinct Treatment Plan
  • Charge capture from treatments
  • Instinct EMR
  • Primary care edition
  • Plumbs drug reference
  • ScribbleVet
  • Standards

Only in Zanda Health

  • Unlimited admin users
  • Australian funder billing
  • Clinical note templates
  • Two way SMS
  • Telehealth Pro
  • Practitioner rostering
  • Client portal
  • BizzyAI Scribe

What people use each for

The jobs each tool is most often brought in to do.

Instinct Science

  • A twenty four hour emergency hospital where treatments are ordered on a sheet and currently reconciled to invoices by hand at dischargenot Zanda Health
  • A specialty referral centre running multiple services on one hospitalised patient that needs a shared, current treatment plan across shiftsnot Zanda Health
  • A hospital losing measurable revenue to missed charge capture on inpatient treatments and fluidsnot Zanda Health
  • A practice that already relies on Plumbs for dosing and wants drug reference and interaction checking inside the record rather than in a separate tabnot Zanda Health

Zanda Health

  • A five physiotherapist clinic in Melbourne that bulk bills Medicare and wants claiming inside the diary rather than a separate portalnot Instinct Science
  • A psychology group practice with more reception staff than clinicians, where per seat pricing elsewhere would double the billnot Instinct Science
  • A UK osteopathy practice moving off paper diaries that needs online booking and card payment without an implementation projectnot Instinct Science
  • A multi site podiatry business that needs room and equipment allocation alongside practitioner availabilitynot Instinct Science

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Instinct Science

  • No pricing is published at all, so a practice cannot compare it against published competitors without a demo and a sales conversation.
  • The design centres on inpatient treatment sheets, so an appointment driven general practice pays for strength in a workflow it barely uses and should evaluate the primary care edition on its own merits rather than the hospital reputation.
  • Retail, inventory and reminder marketing workflows are thinner than in long established general practice systems, so a practice with a significant shop or food business may need workarounds.
  • Plumbs and ScribbleVet are separately licensed even though the same company owns them, so the tidy single vendor story still arrives as more than one line on the invoice.
  • It is a smaller vendor than the corporate owned incumbents, which is an advantage on responsiveness and a risk on acquisition, and veterinary software has consolidated heavily in recent years.

Zanda Health

  • The 2024 rename from Power Diary means most third party reviews, integration guides and community answers still sit under the old name, so buyers researching Zanda Health find a thin trail and may wrongly conclude it is a new and unproven product.
  • North American billing is not properly served: there is no claims clearinghouse and superbill handling is basic, so a United States practice will need a separate revenue cycle tool and will pay for two systems.
  • Pricing is quoted in United States dollars while the company, support hours and product depth are Australian, so buyers outside those two time zones get support with an overnight lag on urgent clinical scheduling problems.
  • SMS is billed per message beyond the plan allowance and a dedicated number is required in the United States and Canada, so a busy clinic sending reminders and follow ups accumulates a variable monthly cost that is not visible in the headline plan price.
  • Reporting is adequate for a single clinic but weak for a group: cross site financial consolidation and practitioner productivity comparison generally end up exported to a spreadsheet, which becomes a monthly manual job as soon as you pass a handful of locations.

Pricing, plan by plan

Instinct Science

On request
  • Instinct EMR$undefined/year
    • Quoted through a demo and sales process, nothing published
    • Priced by practice size and modules taken
    • Plumbs and ScribbleVet are separately licensed products from the same company

Zanda Health

$19/month
  • Starter$19/month
    • One practitioner
    • One administrative user
    • 1,000 appointments per year
  • Growth$49/month
    • Base fee plus 19 USD per additional practitioner per month
    • Unlimited free administrative users
    • Unlimited appointments
  • Telehealth Pro add-on$9/month
    • Per practitioner
    • Unlimited video consultations
    • Recording and waiting room

Which should you pick?

Choose Instinct Science if

  • You need instinct treatment plan.
  • You work on Web, iOS, Android.
  • You also want charge capture from treatments.
Instinct Science review

Choose Zanda Health if

  • You need unlimited admin users.
  • You work on Web, iOS, Android.
  • You also want australian funder billing.
Zanda Health review

Questions people ask

Is Instinct Science or Zanda Health better?
Neither clearly leads. Instinct Science starts at On request and Zanda Health at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Instinct Science or Zanda Health?
Instinct Science starts at On request and Zanda Health at $19/month.
Does Instinct Science or Zanda Health run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Instinct Science best used for?
Instinct Science is most often used for a twenty four hour emergency hospital where treatments are ordered on a sheet and currently reconciled to invoices by hand at discharge, a specialty referral centre running multiple services on one hospitalised patient that needs a shared, current treatment plan across shifts, a hospital losing measurable revenue to missed charge capture on inpatient treatments and fluids, a practice that already relies on plumbs for dosing and wants drug reference and interaction checking inside the record rather than in a separate tab. Of those, a twenty four hour emergency hospital where treatments are ordered on a sheet and currently reconciled to invoices by hand at discharge and a specialty referral centre running multiple services on one hospitalised patient that needs a shared, current treatment plan across shifts are not what Zanda Health is typically brought in for.
What can Instinct Science do that Zanda Health cannot?
Instinct Science covers Instinct Treatment Plan, Charge capture from treatments, Instinct EMR, Primary care edition. Zanda Health covers Unlimited admin users, Australian funder billing, Clinical note templates, Two way SMS.

Answered from the vendors’ own pages

Instinct Science: Is Instinct only for emergency hospitals?

No, there is a primary care edition, but the product design and its main advantage come from inpatient treatment sheets and hospital workflows.

Zanda Health: Is Zanda Health the same as Power Diary?

Yes. Power Diary rebranded to Zanda Health in 2024. Same company, same product line, same data.

Instinct Science: Is pricing published?

No. Everything runs through a demo and a quote.

Zanda Health: Do receptionists count as paid users?

No. On the Growth plan administrative users are unlimited and free. Only practitioners are charged.

Instinct Science: Does it include Plumbs?

Instinct Science owns Plumbs, but it is licensed separately rather than bundled into the EMR by default.

Zanda Health: Does it handle Medicare bulk billing?

Yes, Medicare Online, DVA and bulk billing claims are submitted from within the platform for Australian practices.

Instinct Science: What is the main reason practices switch to it?

Charge capture. Treatments recorded on the digital treatment sheet become charges automatically, which recovers revenue that paper sheets lose.

Zanda Health: Is it suitable for a United States practice?

Only partly. Charting, scheduling and telehealth work, but there is no claims clearinghouse, so US insurance billing needs a separate system.

Share

Related pages

More on Instinct Science

More on Zanda Health

Keep looking

Other head to heads