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Logging · head to head

incident.io vs Checkly

incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite
Checkly logo

Checkly

Logging

Active reliability platform combining uptime monitoring, API testing, and incident response

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: incident.io free plan limited to single team and basic features; Checkly free tier has limited check allocations per month
  • They diverge on capability: incident.io covers Intelligent alert routing, Checkly covers Uptime monitoring.

Where they differ

Only the attributes on which incident.io and Checkly actually diverge.

Attributes where incident.io and Checkly differ
Attributeincident.ioCheckly
PlatformsWeb, Slack, Microsoft TeamsWeb, CLI, API
Founded2021Unknown

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Workflow automation

Only in Checkly

  • Uptime monitoring
  • Synthetic browser testing
  • API monitoring
  • Heartbeat monitoring
  • Monitoring-as-Code
  • Root cause analysis
  • Global locations

Both cover

  • Status pages

What people use each for

The jobs each tool is most often brought in to do.

incident.io

  • Manage incident response workflows in Slacknot Checkly
  • Automatically investigate root causes with AInot Checkly
  • Maintain on-call schedules across teamsnot Checkly
  • Track incident metrics and trendsnot Checkly
  • Communicate status to customers automaticallynot Checkly

Checkly

  • Monitor API endpoints with custom assertionsnot incident.io
  • Test user journeys with browser automationnot incident.io
  • Detect performance degradation across regionsnot incident.io
  • Verify DNS and TCP connectivitynot incident.io
  • Ensure cron jobs and background tasks completenot incident.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Checkly

  • Free tier has limited check allocations per month
  • Overage charges can add up with high-volume workloads
  • Status pages require separate paid tier
  • Root cause analysis is separate billing component

Pricing, plan by plan

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Checkly

Free
  • HobbyFree
    • 10 uptime monitors
    • 1,000 browser checks monthly
    • 10,000 API checks monthly
  • Team$64/month
    • 75 uptime monitors
    • 12,000 browser checks monthly
    • 100,000 API checks monthly
  • Enterprise$undefined/custom
    • Custom monitor quantities
    • All 22 global locations
    • 1-second check frequency

Which should you pick?

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Choose Checkly if

  • You need uptime monitoring.
  • You want to start without paying.
  • You work on Web, CLI, API.
  • You also want synthetic browser testing.
Checkly review

Questions people ask

Is incident.io or Checkly better?
Neither clearly leads. incident.io starts at Free and Checkly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, incident.io or Checkly?
incident.io starts at Free and Checkly at Free.
Does incident.io or Checkly run on more platforms?
incident.io runs on Web, Slack, Microsoft Teams. Checkly runs on Web, CLI, API.
Can I use incident.io for free?
Both have a free tier, so you can try either at no cost before committing.
What is incident.io best used for?
incident.io is most often used for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends. Of those, manage incident response workflows in slack and automatically investigate root causes with ai are not what Checkly is typically brought in for.
What can incident.io do that Checkly cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration. Checkly covers Uptime monitoring, Synthetic browser testing, API monitoring, Heartbeat monitoring. Both handle Status pages.

Answered from the vendors’ own pages

incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Checkly: What is included in the free Checkly plan?

The free Hobby plan includes 10 uptime monitors, 1,000 monthly browser checks, 10,000 monthly API checks, 6 monitoring locations, and 2-minute minimum check frequency with email, Slack, and webhook alerts.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Checkly: Can I write monitoring checks in my preferred language?

Yes, Checkly uses TypeScript/JavaScript for monitoring-as-code, integrated with Playwright for browser testing and supporting REST API testing.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
Checkly: How much does status page add to my bill?

Status pages cost between $0-$30/month depending on your plan tier, billed separately from core monitoring.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
Checkly: What is the minimum check frequency?

The Hobby and Starter plans support 2-minute and 1-minute minimums respectively. The Team plan supports 30-second intervals, while Enterprise offers 1-second minimum frequency.

Source
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