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Veterinary · head to head

IDEXX Neo vs Vetstoria

IDEXX Neo logo

IDEXX Neo

Veterinary

Cloud practice management from IDEXX, designed around IDEXX analysers and reference laboratories

From
On request
Rated
-
Full reviewWebsite
Vetstoria logo

Vetstoria

Veterinary

Real-time online appointment booking that writes directly into the veterinary PIMS diary

From
£199/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: IDEXX Neo the value depends on running IDEXX diagnostics, so a practice that later changes analyser or reference laboratory supplier loses the main reason it chose the software and faces two migrations instead of one.; Vetstoria it is a booking layer and nothing else, so a practice also wanting reminders, two way client messaging, loyalty or marketing buys a second product, most likely a sibling Petvisor brand, and pays two subscriptions.
  • They diverge on capability: IDEXX Neo covers IDEXX analyser integration, Vetstoria covers Real-time PIMS write-back.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which IDEXX Neo and Vetstoria actually diverge.

Attributes where IDEXX Neo and Vetstoria differ
AttributeIDEXX NeoVetstoria
Starting priceOn request£199/month
Pricing modelquotePer month by clinician band
PlatformsWeb, iOS, AndroidWeb

Identical on both: free tier (No), user rating (Not yet rated), category (Veterinary).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IDEXX Neo

  • IDEXX analyser integration
  • Reference laboratory integration
  • Cloud hosting
  • Templated medical records
  • Scheduling and reminders
  • Invoicing and inventory

Only in Vetstoria

  • Real-time PIMS write-back
  • Appointment triage rules
  • Deposits and payments
  • Regional currency pricing
  • Multi-site rules
  • Client-facing booking page
  • Practice websites add-on
  • Analytics

What people use each for

The jobs each tool is most often brought in to do.

IDEXX Neo

  • A one to three doctor small animal clinic that already runs IDEXX in-house analysersnot Vetstoria
  • A practice moving off a server-based system that wants hosting and backup to stop being its problemnot Vetstoria
  • A new clinic opening with IDEXX diagnostics that wants the laboratory workflow set up on day onenot Vetstoria
  • A practice whose staff turnover is high and which needs software simple enough to train someone on in a daynot Vetstoria

Vetstoria

  • An independent small animal practice losing bookings to out of hours calls that go to voicemailnot IDEXX Neo
  • A three site group that needs different appointment types and clinician rules per branch but one client facing booking pagenot IDEXX Neo
  • A practice with a high no show rate that wants a deposit taken at the point of bookingnot IDEXX Neo
  • A practice on ezyVet or Provet Cloud that wants booking to write into the real diary rather than create a manual rekeying job for receptionnot IDEXX Neo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IDEXX Neo

  • The value depends on running IDEXX diagnostics, so a practice that later changes analyser or reference laboratory supplier loses the main reason it chose the software and faces two migrations instead of one.
  • Software pricing is often folded into a diagnostics purchase agreement, which makes it hard to see what the practice management system actually costs and harder still to compare it against a neutral vendor.
  • It is designed for small single-site practices, so multi-location groups quickly hit limits in reporting, consolidated inventory and cross-site records and are steered towards Cornerstone instead.
  • Reporting and inventory management are basic by design, so a practice that wants detailed production analysis by veterinary surgeon or tight stock control will need to export and work outside the system.
  • The third-party integration surface is narrower than open cloud systems, so specialist tools for communication, imaging or wellness plans may not connect without manual work.

Vetstoria

  • It is a booking layer and nothing else, so a practice also wanting reminders, two way client messaging, loyalty or marketing buys a second product, most likely a sibling Petvisor brand, and pays two subscriptions.
  • Pricing bands are set by number of practising clinicians and step up sharply, so a practice adding a fourth or eighth vet crosses a band boundary and takes a large percentage price rise for one hire.
  • In the United States the product is sold as PetDesk rather than Vetstoria, so American buyers comparing the two are often comparing the same underlying company against itself without realising it.
  • Value depends entirely on the depth of your PIMS integration, and the quality varies considerably between systems; on a weaker integration you lose the real time write back that is the entire reason to buy it.
  • Website plans carry one off setup fees running into the thousands of euros on top of a monthly fee, which turns an apparently modest booking subscription into a significant first year cost if you take the bundle.

Pricing, plan by plan

IDEXX Neo

On request
  • IDEXX Neo$undefined/year
    • Quoted per practice, frequently as part of a diagnostics agreement
    • Cloud hosting, backup and updates included
    • Data conversion charged separately

Vetstoria

£199/month
  • Small Team$199/month
    • Up to two practising clinicians
    • Real-time booking
    • Payments
  • Medium Team$299/month
    • Up to four practising clinicians
    • All Small Team features
  • Large Team$399/month
    • Up to seven practising clinicians
    • All Medium Team features
  • Custom$undefined/month
    • Groups and non-standard configurations
    • Advanced analytics
    • Quarterly business reviews

Which should you pick?

Choose IDEXX Neo if

  • You need idexx analyser integration.
  • You work on Web, iOS, Android.
  • You also want reference laboratory integration.
IDEXX Neo review

Choose Vetstoria if

  • You need real-time pims write-back.
  • You also want appointment triage rules.
Vetstoria review

Questions people ask

Is IDEXX Neo or Vetstoria better?
Neither clearly leads. IDEXX Neo starts at On request and Vetstoria at £199/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IDEXX Neo or Vetstoria?
IDEXX Neo starts at On request and Vetstoria at £199/month.
Does IDEXX Neo or Vetstoria run on more platforms?
IDEXX Neo runs on Web, iOS, Android. Vetstoria runs on Web.
What is IDEXX Neo best used for?
IDEXX Neo is most often used for a one to three doctor small animal clinic that already runs idexx in-house analysers, a practice moving off a server-based system that wants hosting and backup to stop being its problem, a new clinic opening with idexx diagnostics that wants the laboratory workflow set up on day one, a practice whose staff turnover is high and which needs software simple enough to train someone on in a day. Of those, a one to three doctor small animal clinic that already runs idexx in-house analysers and a practice moving off a server-based system that wants hosting and backup to stop being its problem are not what Vetstoria is typically brought in for.
What can IDEXX Neo do that Vetstoria cannot?
IDEXX Neo covers IDEXX analyser integration, Reference laboratory integration, Cloud hosting, Templated medical records. Vetstoria covers Real-time PIMS write-back, Appointment triage rules, Deposits and payments, Regional currency pricing.

Answered from the vendors’ own pages

IDEXX Neo: Do I have to use IDEXX diagnostics?

No, but almost all the advantage of choosing Neo over a neutral cloud system comes from the IDEXX analyser and reference laboratory integration.

Vetstoria: Does Vetstoria book directly into my PIMS?

Yes, that is the core function. Bookings write into the practice diary in real time rather than queuing as requests, where the PIMS integration supports it.

IDEXX Neo: How is Neo different from Cornerstone?

Cornerstone is the older on-premise product for larger and multi-site hospitals, with much deeper inventory and reporting. Neo is cloud, simpler and aimed at small practices.

Vetstoria: Who owns Vetstoria?

Petvisor, which also owns PetDesk, WhiskerCloud and Kontak, and which raised over 100 million dollars from Apax Digital in 2023. It is not owned by IDEXX; IDEXX is an integration partner.

IDEXX Neo: Is pricing published?

No. It is quoted per practice and is frequently negotiated alongside diagnostics commitments, so ask for the software price as a standalone figure.

Vetstoria: Is it available in the United States?

The same company serves the United States, but under the PetDesk brand rather than the Vetstoria name.

IDEXX Neo: Can I export my records if I leave?

Data extracts are available on request, but plan the extract and test it before you commit, because migration off a diagnostics-linked system is usually a bigger project than expected.

Vetstoria: Is there a setup fee?

Not for online booking. The optional website plans do carry substantial one-off setup fees.

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