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AI · head to head

Helicone vs Neptune.ai

Helicone logo

Helicone

AI

Open-source LLM observability and gateway platform for AI applications

From
Free
Free plan
Yes
Full reviewWebsite
Neptune.ai logo

Neptune.ai

Machine Learning

Metadata store for MLOps

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Helicone the free Hobby plan is capped at 10,000 requests per month, which teams with production traffic can exceed quickly.; Neptune.ai free tier limited to 100 hours per month, exhausted quickly with serious ML work
  • They diverge on capability: Helicone covers Request dashboard and tracking, Neptune.ai covers Experiment tracking.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Helicone and Neptune.ai actually diverge.

Attributes where Helicone and Neptune.ai differ
AttributeHeliconeNeptune.ai
Pricing modelfreemiumUnknown
Platformsweb, apiWeb, Self-hosted
CategoryAIMachine Learning
FoundedUnknown2017

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Helicone

  • Request dashboard and tracking
  • Sessions and segments
  • Helicone Query Language (HQL)
  • Prompt datasets and improvement
  • Playground
  • Rate limits and alerts

Only in Neptune.ai

  • Experiment tracking
  • Model registry
  • Metadata logging
  • Comparison views
  • Custom dashboards
  • PyTorch
  • TensorFlow
  • Keras

What people use each for

The jobs each tool is most often brought in to do.

Helicone

  • Monitoring cost and latency of production LLM applicationsnot Neptune.ai
  • Debugging multi-step agent sessionsnot Neptune.ai
  • Managing and iterating on prompts across a teamnot Neptune.ai
  • Routing requests across multiple LLM providersnot Neptune.ai

Neptune.ai

  • Machine learningnot Helicone
  • Data analysisnot Helicone
  • Model trainingnot Helicone
  • Predictive analyticsnot Helicone

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Helicone

  • The free Hobby plan is capped at 10,000 requests per month, which teams with production traffic can exceed quickly.
  • Advanced compliance features like SOC 2 and HIPAA are only available starting at the $799/month Team plan.
  • Usage beyond the free tier is billed on top of the base subscription, adding cost unpredictability at scale.
  • On-premises deployment is restricted to the custom Enterprise tier.

Neptune.ai

  • Free tier limited to 100 hours per month, exhausted quickly with serious ML work
  • Lacks hyperparameter sweeps compared to Weights and Biases
  • No pipeline orchestration or broader MLOps lifecycle management
  • Dashboard visualization limitations - automatic resizing affects visualization order and size
  • Cloud-based SaaS only (as of last available service) requires internet connectivity

Pricing, plan by plan

Helicone

Free
  • HobbyFree
    • 10,000 free requests
    • 1 GB storage
    • 1 seat
  • Pro$79/month
    • 10K free requests included, usage-based beyond
    • 7-day free trial
    • Unlimited playgrounds and workspaces
  • Team$799/month
    • 5 organizations
    • SOC 2 and HIPAA compliance
    • Dedicated Slack channel access
  • Enterprise$undefined/mo
    • Custom MSAs and SAML SSO
    • On-premises deployment
    • Bulk cloud discounts

Neptune.ai

Free

No published plan breakdown. See the Neptune.ai review.

Which should you pick?

Choose Helicone if

  • You need request dashboard and tracking.
  • You want to start without paying.
  • You work on web, api.
  • You also want sessions and segments.
Helicone review

Choose Neptune.ai if

  • You need experiment tracking.
  • You want to start without paying.
  • You work on Web, Self-hosted.
  • You also want model registry.
Neptune.ai review

Questions people ask

Is Helicone or Neptune.ai better?
Neither clearly leads. Helicone starts at Free and Neptune.ai at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Helicone or Neptune.ai?
Helicone starts at Free and Neptune.ai at Free.
Does Helicone or Neptune.ai run on more platforms?
Helicone runs on web, api. Neptune.ai runs on Web, Self-hosted.
Can I use Helicone for free?
Both have a free tier, so you can try either at no cost before committing.
What is Helicone best used for?
Helicone is most often used for monitoring cost and latency of production llm applications, debugging multi-step agent sessions, managing and iterating on prompts across a team, routing requests across multiple llm providers. Of those, monitoring cost and latency of production llm applications and debugging multi-step agent sessions are not what Neptune.ai is typically brought in for.
What can Helicone do that Neptune.ai cannot?
Helicone covers Request dashboard and tracking, Sessions and segments, Helicone Query Language (HQL), Prompt datasets and improvement. Neptune.ai covers Experiment tracking, Model registry, Metadata logging, Comparison views.

Answered from the vendors’ own pages

Helicone: What does Helicone cost?

Helicone offers a free Hobby plan, a Pro plan at $79/month, a Team plan at $799/month, and custom Enterprise pricing, with usage-based charges applying beyond included request limits.

Source
Neptune.ai: Does Neptune.ai support self-hosting?

Yes. Neptune can be self-hosted on a Kubernetes cluster with ClickHouse, MySQL, and Redis dependencies, allowing organizations to maintain full data control.

Source
Helicone: Is there a free plan, and what are its limits?

The free Hobby plan includes 10,000 requests per month, 1 GB of storage, 1 seat, and 1 organization, aimed at kickstarting AI projects.

Source
Neptune.ai: What machine learning frameworks does Neptune integrate with?

Neptune integrates with PyTorch, TensorFlow, Keras, scikit-learn, XGBoost, LightGBM, Hugging Face Transformers, and Optuna for hyperparameter optimization.

Source
Helicone: Are there discounts available?

Helicone offers 50% off the first year for qualifying startups, discounts for non-profits, a $100 annual credit for open-source projects, and free access for students.

Source
Neptune.ai: What is the cost for a team of 10 data scientists?

Neptune's Team plan costs $49 per user per month, resulting in $490/month for 10 users, comparable to Weights and Biases at $50/user.

Source
Neptune.ai: When is Neptune.ai shutting down?

Neptune.ai is shutting down its external SaaS service on March 5, 2026, following its acquisition by OpenAI in December 2025. Customers must export and migrate data before that date.

Source
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