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Technology · head to head

Heap vs OpenSearch

Heap logo

Heap

Technology

Product analytics for the modern product team

From
Free
Rated
-
Full reviewWebsite
OpenSearch logo

OpenSearch

Databases

Open-source search and analytics suite forked from Elasticsearch

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Heap no built-in A/B testing or feature flags; requires integration with separate tools for experimentation; OpenSearch diverged from Elasticsearch since 7.10, so clients, plugins and features no longer map one to one
  • They diverge on capability: Heap covers Autocapture, OpenSearch covers Full-text search.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Heap and OpenSearch actually diverge.

Attributes where Heap and OpenSearch differ
AttributeHeapOpenSearch
Pricing modelUnknownOpen source, no licence fee; managed services billed separately
PlatformsWeb, iOS, AndroidLinux, Docker, Kubernetes, Self-hosted
CategoryTechnologyDatabases
Founded2013Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Heap

  • Autocapture
  • Retroactive analytics
  • Session replay
  • Funnel analysis
  • User segmentation
  • Path analysis
  • Data science
  • Virtual events

Only in OpenSearch

  • Full-text search
  • OpenSearch Dashboards
  • Log analytics
  • Vector search

What people use each for

The jobs each tool is most often brought in to do.

Heap

  • User behavior analysisnot OpenSearch
  • Conversion optimizationnot OpenSearch
  • Product adoptionnot OpenSearch
  • Customer journey mappingnot OpenSearch
  • A/B testing analysisnot OpenSearch

OpenSearch

  • Log and observability storage where an Apache-2.0 licence is a requirementnot Heap
  • Replacing Elasticsearch after the licence change without changing architecturenot Heap
  • Search plus analytics on one cluster rather than two systemsnot Heap

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Heap

  • No built-in A/B testing or feature flags; requires integration with separate tools for experimentation
  • Group analytics and advanced features require a sales conversation, not self-serve
  • Cloud-only deployment; no self-hosted option for data security or compliance requirements
  • Session replay lacks developer debugging tools compared to PostHog
  • Pricing for Growth and Pro plans requires direct sales contact; no transparency on how pricing scales

OpenSearch

  • Diverged from Elasticsearch since 7.10, so clients, plugins and features no longer map one to one
  • Operationally heavy in the way Elasticsearch is: cluster sizing, shard strategy and JVM tuning are ongoing work
  • Smaller ecosystem of third-party tooling than Elasticsearch, which most integrations still target first
  • Overkill for plain application search, where a dedicated search engine is far simpler

Pricing, plan by plan

Heap

Free
  • FreeFree
    • Up to 10,000 monthly sessions
    • Basic charts
    • 6 months data history
  • Growth$undefined/custom
    • Custom session pricing
    • Sense AI assistant
    • 12 months data history
  • Pro$undefined/custom
    • Custom session pricing
    • Account analytics
    • Engagement matrix
  • Premier$undefined/custom
    • Custom session pricing
    • Data warehouse integration
    • Unlimited projects

OpenSearch

Free
  • OpenSearchFree
    • Full functionality
    • Self-hosted
    • No usage limits

Which should you pick?

Choose Heap if

  • You need autocapture.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want retroactive analytics.
Heap review

Choose OpenSearch if

  • You need full-text search.
  • You want to start without paying.
  • You work on Linux, Docker, Kubernetes, Self-hosted.
  • You also want opensearch dashboards.
OpenSearch review

Questions people ask

Is Heap or OpenSearch better?
Neither clearly leads. Heap starts at Free and OpenSearch at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Heap or OpenSearch?
Heap starts at Free and OpenSearch at Free.
Does Heap or OpenSearch run on more platforms?
Heap runs on Web, iOS, Android. OpenSearch runs on Linux, Docker, Kubernetes, Self-hosted.
Can I use Heap for free?
Both have a free tier, so you can try either at no cost before committing.
What is Heap best used for?
Heap is most often used for user behavior analysis, conversion optimization, product adoption, customer journey mapping. Of those, user behavior analysis and conversion optimization are not what OpenSearch is typically brought in for.
What can Heap do that OpenSearch cannot?
Heap covers Autocapture, Retroactive analytics, Session replay, Funnel analysis. OpenSearch covers Full-text search, OpenSearch Dashboards, Log analytics, Vector search.

Answered from the vendors’ own pages

Heap: What does Heap's autocapture feature do?

Heap's autocapture is a single code snippet that automatically captures every click, swipe, tap, pageview, and form fill on your website and apps without requiring manual event setup. Once installed, Heap captures the entire digital experience of every user on every platform with no ongoing engineering maintenance needed.

Source
OpenSearch: Is OpenSearch free?

Yes, Apache 2.0 licensed under the Linux Foundation. Amazon OpenSearch Service is a paid managed option.

Heap: What are Heap's pricing plans and how much do they cost?

Heap offers a Free plan for up to 10,000 monthly sessions. Growth, Pro, and Premier plans use custom session-based pricing that requires contacting sales for a quote. Free includes basic charts and 6 months data history. Growth adds the Sense AI assistant. Pro adds account analytics. Premier adds data warehouse integration and dedicated customer success management.

Source
OpenSearch: Why does OpenSearch exist?

Elastic moved Elasticsearch off the Apache 2.0 licence in 2021. AWS forked the last Apache-licensed version, and the project now sits under the Linux Foundation.

Heap: Does Heap include session replay and A/B testing?

Heap includes integrated session replay showing exactly what users did on your site. However, Heap does not include built-in A/B testing or feature flags. Teams requiring these capabilities must use separate tools or integrate with third-party platforms.

Source
OpenSearch: Is OpenSearch compatible with Elasticsearch?

It was at the 7.10 fork point. Both have developed independently since, so compatibility weakens with every release and should be verified for the features you use.

Heap: What integrations does Heap support?

Heap supports over 100 integrations connecting to business tools including marketing platforms, CRMs, and data warehouses. This allows insights to reach relevant teams and ensures data flows to other business systems automatically.

Source
Heap: Does Heap offer self-hosting or is it cloud-only?

Heap is cloud-only and does not offer self-hosted options. Organizations requiring on-premises deployment should consider alternatives like PostHog which supports self-hosting alongside its cloud product.

Source
Heap: What is Sense and how does it help with analytics?

Sense Chat is Heap's AI assistant that enables users to access analytics without extensive technical knowledge. It allows teams to ask questions about user behavior and get answers directly without lengthy onboarding or technical expertise, making insights more accessible to non-technical stakeholders.

Source
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