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Software · head to head

Kustomer vs RingCentral Video

Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite
RingCentral Video logo

RingCentral Video

Software

Connected cloud communications

From
$19.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; RingCentral Video unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • They diverge on capability: Kustomer covers Unified customer view, RingCentral Video covers HD video conferencing.

Where they differ

Only the attributes on which Kustomer and RingCentral Video actually diverge.

Attributes where Kustomer and RingCentral Video differ
AttributeKustomerRingCentral Video
Starting priceOn request$19.99/month
Pricing modelquotesubscription
PlatformsWeb, CloudWeb, Windows, Macos, Ios, Android
Founded20151999

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Only in RingCentral Video

  • HD video conferencing
  • Voice and video calling
  • Screen sharing
  • Virtual backgrounds
  • Recording and transcription
  • Chat and messaging
  • Calendar integration
  • Meeting attendee controls

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot RingCentral Video
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot RingCentral Video
  • Enterprises seeking customer 360 views and advanced workflow automationnot RingCentral Video

RingCentral Video

  • Cloud business phone system with video meetings and team messagingnot Kustomer
  • Replacing on-premise PBX hardware for distributed teamsnot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

RingCentral Video

  • Unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • The free trial is only for new subscribers and is capped at five users and two desktop phones, with SMS unavailable during the trial
  • Trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges
  • Phone rental is available only with a multi-year contract
  • Automated, high volume or marketing SMS costs extra as RingCentral High Volume SMS, and TCR registration is required for SMS and MMS
  • A Mobile User extension is free to add but is billed at the same monthly rate as a Digital Line in any month it is used to make or receive a call
  • The Webinar 500 discount lasts one year on a one year commitment, after which pricing reverts to $75 per host per month or the then current retail price
  • Taxes and recovery fees including the Federal Universal Service Recovery Fee, E911 Service Fee and Compliance and Administrative Cost Recovery Fee are added on top
  • The advertised savings of up to 33% require paying annually

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

RingCentral Video

$19.99/month
  • Essentials$19.99/month
    • Video meetings
    • Phone service
    • Text messaging
  • Standard$27.99/month
    • Everything in Essentials
    • Advanced meeting controls
    • Call recording
  • Premium$34.99/month
    • Everything in Standard
    • Advanced security features
    • Compliance recording
  • Enterprise$undefined/month
    • Unlimited everything
    • Custom deployment
    • Dedicated account manager

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose RingCentral Video if

  • You need hd video conferencing.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want voice and video calling.
RingCentral Video review

Questions people ask

Is Kustomer or RingCentral Video better?
Neither clearly leads. Kustomer starts at On request and RingCentral Video at $19.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or RingCentral Video?
Kustomer starts at On request and RingCentral Video at $19.99/month.
Does Kustomer or RingCentral Video run on more platforms?
Kustomer runs on Web, Cloud. RingCentral Video runs on Web, Windows, Macos, Ios, Android.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what RingCentral Video is typically brought in for.
What can Kustomer do that RingCentral Video cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. RingCentral Video covers HD video conferencing, Voice and video calling, Screen sharing, Virtual backgrounds. Both handle SOC2.
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