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Communication & Collaboration · head to head

RingCentral Video vs Salesforce Service Cloud

RingCentral Video logo

RingCentral Video

Communication & Collaboration

Connected cloud communications

From
$19.99/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: RingCentral Video unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: RingCentral Video covers HD video conferencing, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which RingCentral Video and Salesforce Service Cloud actually diverge.

Attributes where RingCentral Video and Salesforce Service Cloud differ
AttributeRingCentral VideoSalesforce Service Cloud
Starting price$19.99/month$25/month
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Ios, Android
CategoryCommunication & CollaborationCustomer Support

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), founded (1999).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RingCentral Video

  • HD video conferencing
  • Voice and video calling
  • Screen sharing
  • Virtual backgrounds
  • Recording and transcription
  • Chat and messaging
  • Calendar integration
  • Meeting attendee controls

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

RingCentral Video

  • Cloud business phone system with video meetings and team messagingnot Salesforce Service Cloud
  • Replacing on-premise PBX hardware for distributed teamsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot RingCentral Video
  • Field servicenot RingCentral Video
  • Self-service portalsnot RingCentral Video
  • AI-powered supportnot RingCentral Video

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RingCentral Video

  • Unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • The free trial is only for new subscribers and is capped at five users and two desktop phones, with SMS unavailable during the trial
  • Trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges
  • Phone rental is available only with a multi-year contract
  • Automated, high volume or marketing SMS costs extra as RingCentral High Volume SMS, and TCR registration is required for SMS and MMS
  • A Mobile User extension is free to add but is billed at the same monthly rate as a Digital Line in any month it is used to make or receive a call
  • The Webinar 500 discount lasts one year on a one year commitment, after which pricing reverts to $75 per host per month or the then current retail price
  • Taxes and recovery fees including the Federal Universal Service Recovery Fee, E911 Service Fee and Compliance and Administrative Cost Recovery Fee are added on top
  • The advertised savings of up to 33% require paying annually

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

RingCentral Video

$19.99/month
  • Essentials$19.99/month
    • Video meetings
    • Phone service
    • Text messaging
  • Standard$27.99/month
    • Everything in Essentials
    • Advanced meeting controls
    • Call recording
  • Premium$34.99/month
    • Everything in Standard
    • Advanced security features
    • Compliance recording
  • Enterprise$undefined/month
    • Unlimited everything
    • Custom deployment
    • Dedicated account manager

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose RingCentral Video if

  • You need hd video conferencing.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want voice and video calling.
RingCentral Video review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is RingCentral Video or Salesforce Service Cloud better?
Neither clearly leads. RingCentral Video starts at $19.99/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RingCentral Video or Salesforce Service Cloud?
RingCentral Video starts at $19.99/month and Salesforce Service Cloud at $25/month.
Does RingCentral Video or Salesforce Service Cloud run on more platforms?
RingCentral Video runs on Web, Windows, Macos, Ios, Android. Salesforce Service Cloud runs on Web, Ios, Android.
What is RingCentral Video best used for?
RingCentral Video is most often used for cloud business phone system with video meetings and team messaging, replacing on-premise pbx hardware for distributed teams. Of those, cloud business phone system with video meetings and team messaging and replacing on-premise pbx hardware for distributed teams are not what Salesforce Service Cloud is typically brought in for.
What can RingCentral Video do that Salesforce Service Cloud cannot?
RingCentral Video covers HD video conferencing, Voice and video calling, Screen sharing, Virtual backgrounds. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2.
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