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Grafana Cloud vs Sprinklr

Grafana Cloud logo

Grafana Cloud

Cloud

Composable observability platform

From
Free
Rated
-
Full reviewWebsite
Sprinklr logo

Sprinklr

Social Media

Unified customer experience management platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Grafana Cloud has a free tier, so it costs nothing to try first.
  • Each has a real cost: Grafana Cloud active Series (AS) billing model is difficult to predict and control; misconfiguration can cause sudden spikes and unexpected bills; Sprinklr no specific pricing plans or rates published online; customers must contact Sprinklr directly through sales channels to obtain quotes.
  • They diverge on capability: Grafana Cloud covers Grafana Dashboards, Sprinklr covers Live chat.

Where they differ

Only the attributes on which Grafana Cloud and Sprinklr actually diverge.

Attributes where Grafana Cloud and Sprinklr differ
AttributeGrafana CloudSprinklr
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb (Chrome, Edge, Firefox, Safari), APIWeb, Mobile app, IOS, Android
CategoryCloudSocial Media
Founded20142009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grafana Cloud

  • Grafana Dashboards
  • Prometheus Metrics
  • Loki Logs
  • Tempo Traces
  • Alerting
  • OnCall
  • Synthetic Monitoring
  • Incident Management

Only in Sprinklr

  • Live chat
  • Email support
  • Social media management
  • AI-powered routing
  • Salesforce
  • HubSpot
  • Slack
  • Microsoft Teams

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Grafana Cloud

  • Infrastructure monitoringnot Sprinklr
  • Application monitoringnot Sprinklr
  • Log aggregationnot Sprinklr
  • Distributed tracingnot Sprinklr

Sprinklr

  • Customer engagementnot Grafana Cloud
  • Lead generationnot Grafana Cloud
  • Customer supportnot Grafana Cloud
  • Sales automationnot Grafana Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grafana Cloud

  • Active Series (AS) billing model is difficult to predict and control; misconfiguration can cause sudden spikes and unexpected bills
  • Reduced control and customization compared to self-hosted Grafana instances
  • Data sovereignty concerns for organizations requiring on-premises data retention
  • Limited reporting types compared to traditional BI tools for compliance and audit requirements

Sprinklr

  • No specific pricing plans or rates published online; customers must contact Sprinklr directly through sales channels to obtain quotes.

Pricing, plan by plan

Grafana Cloud

Free
  • FreeFree
    • 10k active series (metrics)
    • 50GB logs/traces per month
    • 3 active users
  • Pro$19/month
    • Usage-based pricing beyond free tier
    • 8 USD per active visualization user
    • Included Grafana Alerting
  • Enterprise$25000/year
    • Minimum annual commitment
    • Full-service deployment options
    • Premium support

Sprinklr

On request
  • Professional$100/month
    • Basic features
    • Live chat
    • Email support
  • Business$250/month
    • Advanced features
    • AI automation
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Grafana Cloud if

  • You need grafana dashboards.
  • You want to start without paying.
  • You work on Web (Chrome, Edge, Firefox, Safari), API.
  • You also want prometheus metrics.
Grafana Cloud review

Choose Sprinklr if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Sprinklr review

Questions people ask

Is Grafana Cloud or Sprinklr better?
Neither clearly leads. Grafana Cloud starts at Free and Sprinklr at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grafana Cloud or Sprinklr?
Grafana Cloud has a free tier; the other does not. Paid plans start at Free for Grafana Cloud and On request for Sprinklr.
Does Grafana Cloud or Sprinklr run on more platforms?
Grafana Cloud runs on Web (Chrome, Edge, Firefox, Safari), API. Sprinklr runs on Web, Mobile app, IOS, Android.
Can I use Grafana Cloud for free?
Yes. Grafana Cloud has a free tier, so you can try it without paying. Sprinklr starts at On request.
What is Grafana Cloud best used for?
Grafana Cloud is most often used for infrastructure monitoring, application monitoring, log aggregation, distributed tracing. Of those, infrastructure monitoring and application monitoring are not what Sprinklr is typically brought in for.
What can Grafana Cloud do that Sprinklr cannot?
Grafana Cloud covers Grafana Dashboards, Prometheus Metrics, Loki Logs, Tempo Traces. Sprinklr covers Live chat, Email support, Social media management, AI-powered routing. Both handle Web support.

Answered from the vendors’ own pages

Grafana Cloud: What are the exact limits of Grafana Cloud's free tier?

Grafana Cloud free tier includes 10,000 active series for metrics, 50GB logs and traces per month, 3 active visualization users, and 14-day retention with community support. No credit card required.

Source
Sprinklr: How much does Sprinklr cost?

Sprinklr pricing is not published online. The platform provides customer experience management, social listening, and engagement tools. To obtain pricing information, customers must click 'Talk to an expert' or use the contact form on Sprinklr's website to reach the sales team.

Source
Grafana Cloud: How is Grafana Cloud billed, and what are the per-unit costs?

Grafana Cloud Pro tier starts at $19/month platform fee plus usage-based charges. Metrics cost $6.50 per 1,000 active series above free limits, logs and traces are charged per GB ingested, and visualization users are $8 per active user.

Source
Sprinklr: Does Sprinklr offer a free trial or demo?

Sprinklr directs prospective customers to 'Talk to an expert' and contact the sales team. A demo can be requested, but pricing and trial availability details require direct contact with Sprinklr.

Source
Grafana Cloud: Can I use Grafana Cloud for open-source Grafana deployments?

Grafana Cloud is the managed cloud service version. Open-source Grafana is free and can be self-hosted indefinitely on your own infrastructure.

Source
Grafana Cloud: What observability signals does Grafana Cloud include?

Grafana Cloud includes metrics (via Mimir), logs (via Loki), traces (via Tempo), profiles, and synthetics, with unified querying and visualization across all signals.

Source
Grafana Cloud: Does Grafana Cloud include alerting and how is it priced?

Yes, Grafana Alerting is included at no additional charge across all tiers. Rule storage, evaluation, and notification delivery are covered by the platform fee with no per-alert or per-notification fees.

Source
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