Grafana Cloud

Composable observability platform

As of 30 August 2026, Grafana Cloud has a free plan and paid plans start at $19/month. Grafana Cloud is a fully managed observability platform that combines Grafana, Prometheus, Loki, and Tempo for metrics, logs, and traces. Softwr lists it under Cloud. Grafana Cloud is made by Grafana Labs, launched in 2014, available on Web, API.

Visit siteVisit Grafana Cloud

Overview

What Grafana Cloud does

Grafana Cloud is a fully managed observability platform that combines Grafana, Prometheus, Loki, and Tempo for metrics, logs, and traces.

What people use it for

Infrastructure monitoring
Application monitoring
Log aggregation
Distributed tracing

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Grafana Cloud.

Active Series (AS) billing model is difficult to predict and control; misconfiguration can cause sudden spikes and unexpected bills
Reduced control and customization compared to self-hosted Grafana instances
Data sovereignty concerns for organizations requiring on-premises data retention
Limited reporting types compared to traditional BI tools for compliance and audit requirements

Cross-shopped

What people choose instead of Grafana Cloud

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Grafana Cloudvs
Datadog
Datadog: Comprehensive observability platform with unified metrics, logs, traces, and APM at enterprise scale
Grafana Cloudvs
New Relic
New Relic: Full-stack observability platform with automatic instrumentation and AI-powered insights for applications
Grafana Cloudvs
Prometheus
Prometheus: Open-source metrics monitoring system designed for reliability and time-series data collection
Grafana Cloudvs
Elasticsearch
Elasticsearch: Distributed search and analytics engine used for logs, metrics, and full-text search at scale

Pricing

What Grafana Cloud costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Free

10k active series (metrics)
50GB logs/traces per month
3 active users
14-day retention
Community support

Pro

$19 /mo

Usage-based pricing beyond free tier
8 USD per active visualization user
Included Grafana Alerting
8x5 email support

Enterprise

$25,000 /yr

Minimum annual commitment
Full-service deployment options
Premium support
Custom retention
SSO and advanced security

Capabilities

Features

Grafana Dashboards
Prometheus Metrics
Loki Logs
Tempo Traces
Alerting
OnCall
Synthetic Monitoring
Incident Management
AWS
Integration with AWS
Azure
Integration with Azure
GCP
Integration with GCP
Kubernetes
Integration with Kubernetes

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What are the exact limits of Grafana Cloud's free tier?

Grafana Cloud free tier includes 10,000 active series for metrics, 50GB logs and traces per month, 3 active visualization users, and 14-day retention with community support. No credit card required.

Source

How is Grafana Cloud billed, and what are the per-unit costs?

Grafana Cloud Pro tier starts at $19/month platform fee plus usage-based charges. Metrics cost $6.50 per 1,000 active series above free limits, logs and traces are charged per GB ingested, and visualization users are $8 per active user.

Source

Can I use Grafana Cloud for open-source Grafana deployments?

Grafana Cloud is the managed cloud service version. Open-source Grafana is free and can be self-hosted indefinitely on your own infrastructure.

Source

What observability signals does Grafana Cloud include?

Grafana Cloud includes metrics (via Mimir), logs (via Loki), traces (via Tempo), profiles, and synthetics, with unified querying and visualization across all signals.

Source

Does Grafana Cloud include alerting and how is it priced?

Yes, Grafana Alerting is included at no additional charge across all tiers. Rule storage, evaluation, and notification delivery are covered by the platform fee with no per-alert or per-notification fees.

Source

Behind it

Who makes Grafana Cloud

Company: Grafana Labs
Based in: New York, NY

Keep looking

Where to go from Grafana Cloud

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Softwr does not host reviews and shows no star rating for Grafana Cloud, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.