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Amazon Connect vs Google Workspace

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Google Workspace logo

Google Workspace

Software

Everything you need to get work done, all in one place

From
€3.4/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Google Workspace starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage
  • They diverge on capability: Amazon Connect covers Voice, Google Workspace covers Gmail business email.

Where they differ

Only the attributes on which Amazon Connect and Google Workspace actually diverge.

Attributes where Amazon Connect and Google Workspace differ
AttributeAmazon ConnectGoogle Workspace
Starting priceFree€3.4/month
Pricing modelusage-basedsubscription
Free tierYesNo

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown), founded (2006).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Only in Google Workspace

  • Gmail business email
  • Google Drive storage
  • Google Docs, Sheets, Slides
  • Google Calendar
  • Google Meet video conferencing
  • Google Chat
  • Google Forms
  • Google Sites

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Google Workspace
  • Voice, chat, email and SMS in one queuenot Google Workspace
  • Conversational analytics and agent assistnot Google Workspace
  • Outbound campaigns and automated contactnot Google Workspace
  • Workforce scheduling for contact centre agentsnot Google Workspace

Google Workspace

  • Business email and calendar managementnot Amazon Connect
  • Collaborative document editingnot Amazon Connect
  • Video conferencing and meetingsnot Amazon Connect
  • Secure document storage and sharingnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Google Workspace

  • Starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage
  • Starter and Standard tiers both capped at maximum 300 users per organisation
  • Video meetings limited to 100 participants on Starter tier, 150 on Standard tier
  • Recording capabilities only available on Standard tier and above
  • eDiscovery, Vault, and advanced security features only available on Plus and Enterprise tiers

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Google Workspace

€3.4/month

No published plan breakdown. See the Google Workspace review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Google Workspace if

  • You need gmail business email.
  • You also want google drive storage.
Google Workspace review

Questions people ask

Is Amazon Connect or Google Workspace better?
Neither clearly leads. Amazon Connect starts at Free and Google Workspace at €3.4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Google Workspace?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and €3.4/month for Google Workspace.
Does Amazon Connect or Google Workspace run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Google Workspace starts at €3.4/month.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Google Workspace is typically brought in for.
What can Amazon Connect do that Google Workspace cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Google Workspace covers Gmail business email, Google Drive storage, Google Docs, Sheets, Slides, Google Calendar. Both handle Salesforce.
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Related pages

More on Amazon Connect

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