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Business Intelligence · head to head

Glassbox vs Amazon QuickSight

Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite
Amazon QuickSight logo

Amazon QuickSight

Business Intelligence

Scalable, serverless BI by AWS

From
$3/month per user
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales; Amazon QuickSight reader and Reader Pro roles charged separately at $3 and $20/month
  • They diverge on capability: Glassbox covers Session Replay, Amazon QuickSight covers SPICE In-memory Engine.

Where they differ

Only the attributes on which Glassbox and Amazon QuickSight actually diverge.

Attributes where Glassbox and Amazon QuickSight differ
AttributeGlassboxAmazon QuickSight
Starting priceOn request$3/month per user
PlatformsWeb, Mobile, HybridAWS
Founded20102006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Business Intelligence).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • ServiceNow

Only in Amazon QuickSight

  • SPICE In-memory Engine
  • ML Insights
  • Natural Language Queries
  • Embedded Analytics
  • Pay-per-session
  • Redshift
  • S3
  • Athena

Both cover

  • Salesforce
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Glassbox

  • User experience analysisnot Amazon QuickSight
  • Bug reproductionnot Amazon QuickSight
  • Conversion optimizationnot Amazon QuickSight
  • Customer journey mappingnot Amazon QuickSight
  • Usability testingnot Amazon QuickSight

Amazon QuickSight

  • Business intelligence dashboards and analyticsnot Glassbox
  • Scalable embedded analytics for applicationsnot Glassbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Glassbox

  • The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales

Amazon QuickSight

  • Reader and Reader Pro roles charged separately at $3 and $20/month
  • Author and Author Pro roles charged at $24 and $40/month
  • $250/month infrastructure fee required if Pro users or Q&A enabled
  • SPICE storage charged at $0.38/GB monthly (10 GB included)
  • Pixel-perfect reports start at $500/month for 500 monthly units
  • Alerts charged at $0.05-$0.50 per 1,000 metrics evaluated

Pricing, plan by plan

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Amazon QuickSight

$3/month per user

No published plan breakdown. See the Amazon QuickSight review.

Which should you pick?

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Choose Amazon QuickSight if

  • You need spice in-memory engine.
  • You work on AWS.
  • You also want ml insights.
Amazon QuickSight review

Questions people ask

Is Glassbox or Amazon QuickSight better?
Neither clearly leads. Glassbox starts at On request and Amazon QuickSight at $3/month per user, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Glassbox or Amazon QuickSight?
Glassbox starts at On request and Amazon QuickSight at $3/month per user.
Does Glassbox or Amazon QuickSight run on more platforms?
Glassbox runs on Web, Mobile, Hybrid. Amazon QuickSight runs on AWS.
What is Glassbox best used for?
Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what Amazon QuickSight is typically brought in for.
What can Glassbox do that Amazon QuickSight cannot?
Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Amazon QuickSight covers SPICE In-memory Engine, ML Insights, Natural Language Queries, Embedded Analytics. Both handle Salesforce, Web support, Mobile support.
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Related pages

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