Remote Work · head to head
Fireflies.ai vs ConnectWise
The short version
- Only Fireflies.ai has a free tier, so it costs nothing to try first.
- Each has a real cost: Fireflies.ai video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours; ConnectWise rMM, backup and cybersecurity products require filling out a quote request form rather than showing a price; only ScreenConnect remote support pricing is shown directly on the site, per connectwise.com, August 2026
Where they differ
Only the attributes on which Fireflies.ai and ConnectWise actually diverge.
| Attribute | Fireflies.ai | ConnectWise |
|---|---|---|
| Starting price | Free | On request |
| Pricing model | freemium | quote |
| Free tier | Yes | No |
| Platforms | Web, iOS, Android, Desktop, Chrome extension | Web |
| Founded | 2018 | Unknown |
Identical on both: user rating (Not yet rated), category (Remote Work).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Fireflies.ai
- Automatic transcription
- Meeting summaries
- Action item extraction
- Speaker identification
- Search functionality
- Team sharing
- Integration APIs
- Zoom
Only in ConnectWise
Nothing recorded that Fireflies.ai does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Fireflies.ai
- Meeting transcription and note-taking across teamsnot ConnectWise
- AI-powered meeting summaries in 100+ languagesnot ConnectWise
- Unlimited transcription and AI summaries on paid tiersnot ConnectWise
ConnectWise
No use cases recorded yet. See the ConnectWise review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Fireflies.ai
- Video recording limits by tier: Free tier has 2 hours, Pro tier 2 hours, Business tier 3 hours, Enterprise tier 4 hours
- Storage quotas on Free and Pro tiers: Free tier limited to 400 minutes per team, Pro tier limited to 8,000 minutes per seat
- AI credits allocation varies by tier, with lower tiers receiving limited credits for advanced AI features
ConnectWise
- RMM, backup and cybersecurity products require filling out a quote request form rather than showing a price; only ScreenConnect remote support pricing is shown directly on the site, per connectwise.com, August 2026
Pricing, plan by plan
Fireflies.ai
FreeNo published plan breakdown. See the Fireflies.ai review.
ConnectWise
On requestNo published plan breakdown. See the ConnectWise review.
Which should you pick?
Choose Fireflies.ai if
- You need automatic transcription.
- You want to start without paying.
- You work on Web, iOS, Android, Desktop, Chrome extension.
- You also want meeting summaries.
Choose ConnectWise if
Nothing in the data separates ConnectWise from Fireflies.ai on the points above - pick on price and on how each one feels to use.
Questions people ask
- Is Fireflies.ai or ConnectWise better?
- Neither clearly leads. Fireflies.ai starts at Free and ConnectWise at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Fireflies.ai or ConnectWise?
- Fireflies.ai has a free tier; the other does not. Paid plans start at Free for Fireflies.ai and On request for ConnectWise.
- Does Fireflies.ai or ConnectWise run on more platforms?
- Fireflies.ai runs on Web, iOS, Android, Desktop, Chrome extension. ConnectWise runs on Web.
- Can I use Fireflies.ai for free?
- Yes. Fireflies.ai has a free tier, so you can try it without paying. ConnectWise starts at On request.
- What is Fireflies.ai best used for?
- Fireflies.ai is most often used for meeting transcription and note-taking across teams, ai-powered meeting summaries in 100+ languages, unlimited transcription and ai summaries on paid tiers. Of those, meeting transcription and note-taking across teams and ai-powered meeting summaries in 100+ languages are not what ConnectWise is typically brought in for.
- What can Fireflies.ai do that ConnectWise cannot?
- Fireflies.ai covers Automatic transcription, Meeting summaries, Action item extraction, Speaker identification.
Related pages
More on Fireflies.ai
More on ConnectWise
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