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Maps · head to head

ArcGIS Survey123 vs Fulcrum

ArcGIS Survey123 logo

ArcGIS Survey123

Maps

Form-centric field data collection that writes straight into an ArcGIS organisation

From
On request
Rated
-
Full reviewWebsite
Fulcrum logo

Fulcrum

Manufacturing

Field operations management for installing, inspecting and maintaining physical work

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ArcGIS Survey123 the app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.; Fulcrum monthly pricing only available for first 12 months; after that, annual commitment required
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ArcGIS Survey123 and Fulcrum actually diverge.

Attributes where ArcGIS Survey123 and Fulcrum differ
AttributeArcGIS Survey123Fulcrum
Starting priceOn request$39/month
Pricing modelPer user per year by ArcGIS user typesubscription
PlatformsWeb, iOS, Android, WindowsWeb
CategoryMapsManufacturing

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArcGIS Survey123

  • XLSForm authoring
  • Web designer
  • Offline collection
  • Direct ArcGIS write
  • Repeats and nested records
  • Media and signature capture
  • Webhooks and integration
  • Reports

Only in Fulcrum

Nothing recorded that ArcGIS Survey123 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

ArcGIS Survey123

  • A water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly importnot Fulcrum
  • A local authority running a public consultation where anyone can submit without a licence, while staff review responses in an ArcGIS dashboardnot Fulcrum
  • An environmental monitoring programme with complex conditional forms authored in XLSForm and completed offline in areas with no signalnot Fulcrum
  • A field crew already licensed for ArcGIS Field Maps that needs structured forms alongside map-based editing without adding another vendornot Fulcrum

Fulcrum

  • Capturing inspection photos and data completely offlinenot ArcGIS Survey123
  • Collecting field data in areas without cell coveragenot ArcGIS Survey123
  • Tagging asset locations with geospatial coordinatesnot ArcGIS Survey123
  • Automating asset maintenance work order workflowsnot ArcGIS Survey123

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArcGIS Survey123

  • The app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.
  • Esri does not publish user type prices on its main pricing pages, so buyers reconstruct the cost from marketplace listings or a sales conversation, which makes budgeting an ArcGIS rollout unnecessarily opaque.
  • Credits are consumed by geocoding, storage and some analysis, and a data collection programme that generates heavy attachment volumes can burn through the bundled allowance and trigger a mid-year top-up.
  • It is useless without ArcGIS. There is no standalone deployment, so the decision to use Survey123 is really a decision to buy or keep an ArcGIS estate.
  • Form authoring splits between a web designer that is easy but limited and XLSForm plus Survey123 Connect that is capable but requires learning a spreadsheet syntax, and teams routinely start in the wrong one and rebuild.

Fulcrum

  • Monthly pricing only available for first 12 months; after that, annual commitment required
  • Additional storage costs $2.20 USD per month per 20 GB block
  • Enterprise plan requires minimum of 5 users

Pricing, plan by plan

ArcGIS Survey123

On request
  • Survey123 appFree
    • No separate charge for the app itself
    • Requires an ArcGIS Online or Enterprise organisation
    • Public surveys can be completed without a licence
  • Creator user type$undefined/year
    • Required to author and publish surveys
    • Foundational user type, can administer the organisation
    • Includes an annual credit allowance
  • Mobile Worker user type$undefined/year
    • Required for each person completing a secure survey
    • Dependent user type, must be added to an organisation with a foundational licence
    • Public marketplace listings have shown around $400 per year

Fulcrum

$39/month
  • Professional$43/month
    • 100 GB storage
    • 10 data shares
    • Standard email and in-app support
  • Elite$39/month
    • 500 GB storage
    • 50 data shares
    • Priority email, in-app, and phone support
  • Enterprise$null/mo
    • Custom pricing
    • Unlimited users minimum 5
    • Unlimited storage

Which should you pick?

Choose ArcGIS Survey123 if

  • You need xlsform authoring.
  • You work on Web, iOS, Android, Windows.
  • You also want web designer.
ArcGIS Survey123 review

Choose Fulcrum if

Nothing in the data separates Fulcrum from ArcGIS Survey123 on the points above - pick on price and on how each one feels to use.

Fulcrum review

Questions people ask

Is ArcGIS Survey123 or Fulcrum better?
Neither clearly leads. ArcGIS Survey123 starts at On request and Fulcrum at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArcGIS Survey123 or Fulcrum?
ArcGIS Survey123 starts at On request and Fulcrum at $39/month.
Does ArcGIS Survey123 or Fulcrum run on more platforms?
ArcGIS Survey123 runs on Web, iOS, Android, Windows. Fulcrum runs on Web.
What is ArcGIS Survey123 best used for?
ArcGIS Survey123 is most often used for a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import, a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard, an environmental monitoring programme with complex conditional forms authored in xlsform and completed offline in areas with no signal, a field crew already licensed for arcgis field maps that needs structured forms alongside map-based editing without adding another vendor. Of those, a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import and a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard are not what Fulcrum is typically brought in for.
What can ArcGIS Survey123 do that Fulcrum cannot?
ArcGIS Survey123 covers XLSForm authoring, Web designer, Offline collection, Direct ArcGIS write.

Answered from the vendors’ own pages

ArcGIS Survey123: Is Survey123 free?

The app is. Using it is not, unless your surveys are public. Authoring needs a Creator licence and each person completing a secure survey needs a Mobile Worker, Editor, Creator or GIS Professional user type.

Fulcrum: How much does Fulcrum cost per user?

Professional and Elite plans cost $43 per month for monthly billing or $55 per user per month when billed annually. Enterprise pricing is custom and requires contacting Fulcrum.

Source
ArcGIS Survey123: How much are the user types?

Esri does not list them on its main pricing pages. Public marketplace listings have shown roughly $700 a year for Creator and $400 for Mobile Worker; confirm with Esri or a distributor for your region.

Fulcrum: What is Fulcrum's storage limit?

Professional includes 100 GB storage, Elite includes 500 GB storage, and Enterprise includes unlimited storage. Additional storage blocks of 20 GB cost $2.20 USD per month.

Source
ArcGIS Survey123: Can respondents fill in a survey without a licence?

Yes, if the survey is shared publicly. Secure surveys require a licensed user type.

Fulcrum: Are there restrictions on monthly billing for Fulcrum?

Monthly pricing is only available during the first 12 months as a Fulcrum customer. After 12 months, the company learns your usage pattern and offers pricing with an annual commitment required.

Source
ArcGIS Survey123: Does it work offline?

Yes, in the mobile app, with sync when connectivity returns.

ArcGIS Survey123: Is it the same as ArcGIS Field Maps?

No. Field Maps is map-centric editing; Survey123 is form-centric. Many organisations license both, which doubles nothing because user types cover the whole app suite.

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