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Customer Support · head to head

Dixa vs ProofHub

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
ProofHub logo

ProofHub

Project Management

All-in-one project management and team collaboration

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; ProofHub the Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • They diverge on capability: Dixa covers Unified inbox, ProofHub covers Tasks.

Where they differ

Only the attributes on which Dixa and ProofHub actually diverge.

Attributes where Dixa and ProofHub differ
AttributeDixaProofHub
Starting price$39/monthOn request
CategoryCustomer SupportProject Management
Founded20152011

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in ProofHub

  • Tasks
  • Discussions
  • Proofing
  • Time tracking
  • Gantt charts
  • Slack
  • Google Drive
  • Dropbox

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot ProofHub
  • Routing conversations to agents by skill and customer datanot ProofHub

ProofHub

  • Project management with unlimited users on a flat monthly feenot Dixa
  • Proofing and reviewing files alongside task and discussion trackingnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

ProofHub

  • The Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • The Essential plan caps projects at 40 and storage at 15 GB
  • Storage is 100 GB even on the higher plan, which is low for a tool holding project files
  • There is no free tier, and the entry price is a flat $45 a month billed annually

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

ProofHub

On request
  • Essential$45/month
    • 40 projects
    • Unlimited users
    • Core features
  • Ultimate Control$89/month
    • Unlimited projects
    • Advanced features
    • White labeling

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose ProofHub if

  • You need tasks.
  • You work on Web, Ios, Android.
  • You also want discussions.
ProofHub review

Questions people ask

Is Dixa or ProofHub better?
Neither clearly leads. Dixa starts at $39/month and ProofHub at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or ProofHub?
Dixa starts at $39/month and ProofHub at On request.
Does Dixa or ProofHub run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what ProofHub is typically brought in for.
What can Dixa do that ProofHub cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. ProofHub covers Tasks, Discussions, Proofing, Time tracking. Both handle GDPR, Web support, Ios support, Android support.
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