Softwr

Software · head to head

Dialpad vs Eventbrite

Dialpad logo

Dialpad

Software

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
Eventbrite logo

Eventbrite

Software

Where event planners thrive

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Eventbrite has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Eventbrite service fees total 6.59% + $1.79 per ticket (3.7% service + 2.9% payment processing), among the highest in the industry
  • They diverge on capability: Dialpad covers Voice calls, Eventbrite covers Event Discovery.

Where they differ

Only the attributes on which Dialpad and Eventbrite actually diverge.

Attributes where Dialpad and Eventbrite differ
AttributeDialpadEventbrite
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, MobileWeb, iOS, Android
Founded20132006

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Call recording
  • Slack
  • HubSpot
  • Microsoft 365
  • Zapier

Only in Eventbrite

  • Event Discovery
  • Ticketing
  • Event Management
  • Marketing Tools
  • Virtual Events
  • Mailchimp
  • Zoom
  • Ios support

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Eventbrite
  • Autonomous contact centre operations with handoff to humansnot Eventbrite
  • Multi-channel communication (voice, chat, SMS, email)not Eventbrite
  • HIPAA-compliant healthcare communicationnot Eventbrite

Eventbrite

  • Selling tickets for concerts, festivals and nightlife eventsnot Dialpad
  • Running conferences and corporate events with registrationnot Dialpad
  • Nonprofit fundraising eventsnot Dialpad
  • Reserved seating and timed entry admissionnot Dialpad
  • Promoting events through the Eventbrite marketplace and paid adsnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Eventbrite

  • Service fees total 6.59% + $1.79 per ticket (3.7% service + 2.9% payment processing), among the highest in the industry
  • Holds 20% of net sales in reserve until event completion and delays payout 3 days after event, creating cash flow problems for organizers
  • Limited event page customization with no white-label option and events must be registered on eventbrite.com domain

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Eventbrite

Free
  • FreeFree
    • Unlimited free events
    • No platform fees for free events
  • Pro$15/month
    • Email marketing
    • Custom branding
    • Advanced analytics

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Eventbrite if

  • You need event discovery.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want ticketing.
Eventbrite review

Questions people ask

Is Dialpad or Eventbrite better?
Neither clearly leads. Dialpad starts at On request and Eventbrite at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Eventbrite?
Eventbrite has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Eventbrite.
Does Dialpad or Eventbrite run on more platforms?
Dialpad runs on Web, Mobile. Eventbrite runs on Web, iOS, Android.
Can I use Eventbrite for free?
Yes. Eventbrite has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Eventbrite is typically brought in for.
What can Dialpad do that Eventbrite cannot?
Dialpad covers Voice calls, Video meeting, Chat, Call recording. Eventbrite covers Event Discovery, Ticketing, Event Management, Marketing Tools. Both handle Analytics, Salesforce, Web support.

Answered from the vendors’ own pages

Eventbrite: Is Eventbrite free for hosting free events?

Yes, Eventbrite is completely free for events with free tickets. You can publish unlimited free events with no platform fees, service fees, or payment processing fees. Features like custom branding and advanced analytics are only available on paid plans.

Source
Eventbrite: What are the fees for paid-ticket events in the US?

Eventbrite charges 3.7% plus $1.79 per ticket sold, plus 2.9% payment processing fee per order. Organizers can pass these fees to attendees or absorb them.

Source
Eventbrite: When do I receive payments from ticket sales?

Payouts are sent 3 days after your event ends (or on a custom schedule if you set one), and funds appear in your bank account within 5 business days in the US or 7 days internationally. Eventbrite also holds 20% in reserve until after the event to cover refunds and chargebacks.

Source
Eventbrite: Can I customize branding on my event page?

Customization is limited to basic colors and images. You cannot white-label the event page or remove Eventbrite branding, and all registration flows pass through Eventbrite's domain, not your own.

Source
Eventbrite: Does Eventbrite offer an API for integrations?

Yes, Eventbrite provides an OAuth API for developers to build custom integrations. Full documentation is available on their platform portal with support for app authentication and API keys.

Source
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Related pages

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