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Cybersecurity · head to head

DataGrail vs Trimble Unity Maintain

DataGrail logo

DataGrail

Cybersecurity

Privacy platform that finds shadow data systems and automates data subject requests across them

From
On request
Free plan
No
Full reviewWebsite
Trimble Unity Maintain logo

Trimble Unity Maintain

Government

GIS-centric public asset and work management, the product formerly sold as Cityworks

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: DataGrail no pricing is published, and while benchmarking suggests it undercuts OneTrust for comparable scope, cost still scales with request volume and connected systems, which grow with the business.; Trimble Unity Maintain esri ArcGIS is a hard prerequisite, so an organisation without it faces a second substantial licence and a GIS programme before the maintenance system can be used at all.
  • They diverge on capability: DataGrail covers Live data discovery, Trimble Unity Maintain covers Built on ArcGIS.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which DataGrail and Trimble Unity Maintain actually diverge.

Attributes where DataGrail and Trimble Unity Maintain differ
AttributeDataGrailTrimble Unity Maintain
PlatformsWeb, APIWeb, iOS, Android, Windows
CategoryCybersecurityGovernment

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DataGrail

  • Live data discovery
  • Request automation
  • Audit trail
  • Consent management
  • Integration catalogue
  • Risk monitoring
  • Consumer request portal
  • Reporting

Only in Trimble Unity Maintain

  • Built on ArcGIS
  • Service requests
  • Work order management
  • Permits and licensing
  • Mobile field access
  • Storeroom and inventory
  • Operational Insights
  • AgileAssets convergence

What people use each for

The jobs each tool is most often brought in to do.

DataGrail

  • A consumer brand whose deletion requests keep missing data in marketing tools the privacy team did not know existednot Trimble Unity Maintain
  • A company processing hundreds of CCPA requests a month where manual fulfilment has become a full-time jobnot Trimble Unity Maintain
  • A privacy team leaving OneTrust because the platform tracked requests but staff still completed them by handnot Trimble Unity Maintain
  • An organisation needing evidence for a regulator that deletion actually occurred in every system, not that a ticket was closednot Trimble Unity Maintain

Trimble Unity Maintain

  • A water utility wanting valve exercising and hydrant flushing recorded against the same GIS features the engineering team maintainsnot DataGrail
  • A city consolidating a citizen service request line, work orders and inspections into one location-based systemnot DataGrail
  • A state transportation department managing pavement and bridge assets with linear referencing rather than point assetsnot DataGrail
  • A public works department that has already licensed ArcGIS Enterprise and wants to avoid rekeying its asset inventorynot DataGrail

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DataGrail

  • No pricing is published, and while benchmarking suggests it undercuts OneTrust for comparable scope, cost still scales with request volume and connected systems, which grow with the business.
  • Automated fulfilment only works for systems with a supported connector, so homegrown applications and legacy databases still need manual handling, and those are usually where the awkward data lives.
  • Discovery works by observing integrations and traffic patterns, so genuinely isolated systems, offline data and files on employee machines remain invisible and outside the data map.
  • It is narrower than the enterprise privacy suites, lacking the assessment, third-party risk and wider GRC modules a large regulated organisation will also need, so it may be one of two platforms rather than the only one.
  • Deletion automation is irreversible and mistakes are unrecoverable, so teams need real confidence in identity verification before enabling it, and that caution often keeps deletion semi-manual for months after purchase.

Trimble Unity Maintain

  • Esri ArcGIS is a hard prerequisite, so an organisation without it faces a second substantial licence and a GIS programme before the maintenance system can be used at all.
  • The product is mid-rename from Cityworks to Trimble Unity Maintain with transition timelines Trimble has not committed to publicly, leaving contracts, documentation and integrator experience split between two names.
  • CVE-2025-0994, a deserialisation flaw in Cityworks, was exploited in the wild and listed by CISA in February 2025, which makes on-premise deployments a patching obligation rather than a set-and-forget install.
  • Because assets live in the GIS, changing the asset model is a GIS division change, so maintenance teams cannot restructure their own hierarchy without another department in the loop.
  • It is built for North American public sector practice, and the permitting, funding source and reporting models do not map cleanly onto other countries or onto private industrial estates.

Pricing, plan by plan

DataGrail

On request
  • DataGrail Platform$undefined/year
    • Data discovery and mapping
    • Data subject request automation
    • Consent management

Trimble Unity Maintain

On request
  • Trimble Unity Maintain$undefined/year
    • Annual subscription sized by population served, asset volume and user count
    • Esri ArcGIS Enterprise or ArcGIS Online licensing required separately
    • Hosted and on-premise deployment priced differently

Which should you pick?

Choose DataGrail if

  • You need live data discovery.
  • You work on Web, API.
  • You also want request automation.
DataGrail review

Choose Trimble Unity Maintain if

  • You need built on arcgis.
  • You work on Web, iOS, Android, Windows.
  • You also want service requests.
Trimble Unity Maintain review

Questions people ask

Is DataGrail or Trimble Unity Maintain better?
Neither clearly leads. DataGrail starts at On request and Trimble Unity Maintain at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DataGrail or Trimble Unity Maintain?
DataGrail starts at On request and Trimble Unity Maintain at On request.
Does DataGrail or Trimble Unity Maintain run on more platforms?
DataGrail runs on Web, API. Trimble Unity Maintain runs on Web, iOS, Android, Windows.
What is DataGrail best used for?
DataGrail is most often used for a consumer brand whose deletion requests keep missing data in marketing tools the privacy team did not know existed, a company processing hundreds of ccpa requests a month where manual fulfilment has become a full-time job, a privacy team leaving onetrust because the platform tracked requests but staff still completed them by hand, an organisation needing evidence for a regulator that deletion actually occurred in every system, not that a ticket was closed. Of those, a consumer brand whose deletion requests keep missing data in marketing tools the privacy team did not know existed and a company processing hundreds of ccpa requests a month where manual fulfilment has become a full-time job are not what Trimble Unity Maintain is typically brought in for.
What can DataGrail do that Trimble Unity Maintain cannot?
DataGrail covers Live data discovery, Request automation, Audit trail, Consent management. Trimble Unity Maintain covers Built on ArcGIS, Service requests, Work order management, Permits and licensing.

Answered from the vendors’ own pages

DataGrail: How is DataGrail different from OneTrust?

OneTrust orchestrates the workflow; DataGrail focuses on connecting to systems and completing the request, and benchmark data suggests it prices materially below OneTrust for comparable scope.

Trimble Unity Maintain: Is Cityworks discontinued?

Not discontinued, renamed. It is becoming Trimble Unity Maintain, converging with AgileAssets, and Trimble has not published a final transition date.

DataGrail: Does it find systems we do not know about?

Yes. Continuous discovery of unsanctioned tools processing personal data is its main technical claim.

Trimble Unity Maintain: Do I need Esri ArcGIS?

Yes. The product is built on ArcGIS and cannot be deployed without an Esri licence.

DataGrail: What does it cost?

Not published. Pricing is quoted by request volume and connected systems, with multi-year commitments typically discounted.

Trimble Unity Maintain: Was there a security incident?

Yes. CVE-2025-0994 in Cityworks was exploited in the wild and added to the CISA known exploited vulnerabilities catalogue in February 2025.

DataGrail: Does it cover consent as well as requests?

Yes, it includes consent management, though publishers needing certified advertising consent usually use a specialist CMP.

Trimble Unity Maintain: Can it handle roads and pavement as well as pipes?

Yes, through the AgileAssets lineage now inside the Unity Maintain family, which adds linear referencing for transportation assets.

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