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Customer Support · head to head

Customerly vs Marvel

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Marvel logo

Marvel

Customer Support

Rapid prototyping and design platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Marvel pricing is not shown on the product pages
  • They diverge on capability: Customerly covers Live chat, Marvel covers Drag-and-drop prototyping.

Where they differ

Only the attributes on which Customerly and Marvel actually diverge.

Attributes where Customerly and Marvel differ
AttributeCustomerlyMarvel
PlatformsWeb, Ios, AndroidWindows, Macos, Web, Ios, Android
CategoryCustomer SupportUnknown
Founded20152013

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Marvel

  • Drag-and-drop prototyping
  • User testing
  • Animations
  • Interactions
  • User research
  • Analytics
  • Handoff tools
  • Feedback

Both cover

  • Slack
  • GDPR
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Marvel
  • Lead generationnot Marvel
  • Email marketingnot Marvel
  • Customer feedbacknot Marvel

Marvel

  • Wireframing and clickable prototypesnot Customerly
  • User testing on a prototype before buildnot Customerly
  • Developer handoff with automatic design specsnot Customerly
  • Sharing prototypes with stakeholders for feedbacknot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Marvel

  • Pricing is not shown on the product pages
  • User research capability comes through Ballpark rather than being native to Marvel

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Marvel

Free
  • FreeFree
    • 1 project
    • Unlimited screens
    • Basic prototyping
  • Professional$12/month
    • Unlimited projects
    • Unlimited screens
    • Advanced prototyping
  • Team$80/month
    • Everything in Professional
    • Unlimited users
    • Team workspace

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Marvel if

  • You need drag-and-drop prototyping.
  • You want to start without paying.
  • You work on Windows, Macos, Web, Ios, Android.
  • You also want user testing.
Marvel review

Questions people ask

Is Customerly or Marvel better?
Neither clearly leads. Customerly starts at Free and Marvel at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Marvel?
Customerly starts at Free and Marvel at Free.
Does Customerly or Marvel run on more platforms?
Customerly runs on Web, Ios, Android. Marvel runs on Windows, Macos, Web, Ios, Android.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Marvel is typically brought in for.
What can Customerly do that Marvel cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Marvel covers Drag-and-drop prototyping, User testing, Animations, Interactions. Both handle Slack, GDPR, 2FA.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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