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Customer Support · head to head

Customerly vs Gravit Designer

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Gravit Designer logo

Gravit Designer

Design Tools

Free vector graphics editor in the cloud

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Gravit Designer the Gravit Designer brand and domain designer.io were retired and now redirect live to CorelDRAW, confirming the standalone product no longer exists under its own name
  • They diverge on capability: Customerly covers Live chat, Gravit Designer covers Vector drawing.

Where they differ

Only the attributes on which Customerly and Gravit Designer actually diverge.

Attributes where Customerly and Gravit Designer differ
AttributeCustomerlyGravit Designer
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWindows, Macos, Linux, Web
CategoryCustomer SupportDesign Tools
Founded20152014

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Gravit Designer

  • Vector drawing
  • Bezier tools
  • Shape tools
  • Typography
  • Gradient tools
  • Symbols
  • Layers
  • Cloud storage

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Gravit Designer
  • Lead generationnot Gravit Designer
  • Email marketingnot Gravit Designer
  • Customer feedbacknot Gravit Designer

Gravit Designer

  • Logo designnot Customerly
  • Vector illustrationnot Customerly
  • Icon designnot Customerly
  • Web graphicsnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Gravit Designer

  • The Gravit Designer brand and domain designer.io were retired and now redirect live to CorelDRAW, confirming the standalone product no longer exists under its own name

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Gravit Designer

Free
  • FreeFree
    • Cloud storage
    • All design tools
    • SVG support

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Gravit Designer if

  • You need vector drawing.
  • You want to start without paying.
  • You work on Windows, Macos, Linux, Web.
  • You also want bezier tools.
Gravit Designer review

Questions people ask

Is Customerly or Gravit Designer better?
Neither clearly leads. Customerly starts at Free and Gravit Designer at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Gravit Designer?
Customerly starts at Free and Gravit Designer at Free.
Does Customerly or Gravit Designer run on more platforms?
Customerly runs on Web, Ios, Android. Gravit Designer runs on Windows, Macos, Linux, Web.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Gravit Designer is typically brought in for.
What can Customerly do that Gravit Designer cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Gravit Designer covers Vector drawing, Bezier tools, Shape tools, Typography. Both handle Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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