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Software · head to head

Affinity Designer vs Customerly

Affinity Designer logo

Affinity Designer

Software

Professional graphic design software for everyone

From
$69.99/one-time
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Affinity Designer sold as a one-time purchase rather than a subscription: the Windows or macOS edition was priced at CA$94.99, the cross-platform Universal License at CA$224.99, and the standalone iPad edition at CA$24.99 (Internet Archive capture, 1 January 2024); Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Affinity Designer covers Vector drawing, Customerly covers Live chat.

Where they differ

Only the attributes on which Affinity Designer and Customerly actually diverge.

Attributes where Affinity Designer and Customerly differ
AttributeAffinity DesignerCustomerly
Starting price$69.99/one-timeFree
Pricing modelone-timesubscription
Free tierNoYes
PlatformsWindows, Macos, IosWeb, Ios, Android
Founded19942015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Affinity Designer

  • Vector drawing
  • Bezier tools
  • Gradient tools
  • Typography
  • Pixel-perfect editing
  • Artboards
  • Symbols
  • Non-destructive effects

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Both cover

  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Affinity Designer

  • Logo designnot Customerly
  • Vector illustrationnot Customerly
  • Icon designnot Customerly
  • Brandingnot Customerly

Customerly

  • Customer supportnot Affinity Designer
  • Lead generationnot Affinity Designer
  • Email marketingnot Affinity Designer
  • Customer feedbacknot Affinity Designer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Affinity Designer

  • Sold as a one-time purchase rather than a subscription: the Windows or macOS edition was priced at CA$94.99, the cross-platform Universal License at CA$224.99, and the standalone iPad edition at CA$24.99 (Internet Archive capture, 1 January 2024)

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Affinity Designer

$69.99/one-time
  • Standard$69.99/one-time
    • Full version
    • All features
    • Lifetime updates

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Affinity Designer if

  • You need vector drawing.
  • You work on Windows, Macos, Ios.
  • You also want bezier tools.
Affinity Designer review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Affinity Designer or Customerly better?
Neither clearly leads. Affinity Designer starts at $69.99/one-time and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Affinity Designer or Customerly?
Customerly has a free tier; the other does not. Paid plans start at $69.99/one-time for Affinity Designer and Free for Customerly.
Does Affinity Designer or Customerly run on more platforms?
Affinity Designer runs on Windows, Macos, Ios. Customerly runs on Web, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Affinity Designer starts at $69.99/one-time.
What is Affinity Designer best used for?
Affinity Designer is most often used for logo design, vector illustration, icon design, branding. Of those, logo design and vector illustration are not what Customerly is typically brought in for.
What can Affinity Designer do that Customerly cannot?
Affinity Designer covers Vector drawing, Bezier tools, Gradient tools, Typography. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Ios support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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