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Software · head to head

Customer.io vs Sprinklr

Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite
Sprinklr logo

Sprinklr

Software

Unified customer experience management platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that; Sprinklr sprinklr's App Store listings are companion apps that require an existing enterprise Sprinklr account to sign in; there is no consumer self-serve subscription or published price inside any of the listings, consistent with the product being sold only through enterprise sales contracts

Where they differ

Only the attributes on which Customer.io and Sprinklr actually diverge.

Attributes where Customer.io and Sprinklr differ
AttributeCustomer.ioSprinklr
PlatformsWebWeb, Mobile app, IOS, Android
FoundedUnknown2009

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customer.io

Nothing recorded that Sprinklr does not also cover.

Only in Sprinklr

  • Live chat
  • Email support
  • Social media management
  • AI-powered routing
  • Salesforce
  • HubSpot
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Customer.io

No use cases recorded yet. See the Customer.io review.

Sprinklr

  • Customer engagementnot Customer.io
  • Lead generationnot Customer.io
  • Customer supportnot Customer.io
  • Sales automationnot Customer.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Sprinklr

  • Sprinklr's App Store listings are companion apps that require an existing enterprise Sprinklr account to sign in; there is no consumer self-serve subscription or published price inside any of the listings, consistent with the product being sold only through enterprise sales contracts

Pricing, plan by plan

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Sprinklr

On request
  • Professional$100/month
    • Basic features
    • Live chat
    • Email support
  • Business$250/month
    • Advanced features
    • AI automation
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Customer.io if

Nothing in the data separates Customer.io from Sprinklr on the points above - pick on price and on how each one feels to use.

Customer.io review

Choose Sprinklr if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Sprinklr review

Questions people ask

Is Customer.io or Sprinklr better?
Neither clearly leads. Customer.io starts at On request and Sprinklr at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customer.io or Sprinklr?
Customer.io starts at On request and Sprinklr at On request.
Does Customer.io or Sprinklr run on more platforms?
Customer.io runs on Web. Sprinklr runs on Web, Mobile app, IOS, Android.
What can Customer.io do that Sprinklr cannot?
Sprinklr covers Live chat, Email support, Social media management, AI-powered routing.
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