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Software · head to head

ClassPass vs Kitomba

ClassPass logo

ClassPass

Software

One membership to access thousands of fitness studios

From
$19/month
Rated
-
Full reviewWebsite
Kitomba logo

Kitomba

Software

Salon software from New Zealand

From
79/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ClassPass limited class availability from partner studios; typically only 1-2 spots per class for ClassPass members; Kitomba no plan price is published; pricing depends on package, features and staff count and is only given after a demo and a discovery call with a Kitomba consultant
  • They diverge on capability: ClassPass covers Multi-studio access, Kitomba covers Appointment booking.

Where they differ

Only the attributes on which ClassPass and Kitomba actually diverge.

Attributes where ClassPass and Kitomba differ
AttributeClassPassKitomba
Starting price$19/month79/month
Pricing modelUnknownsubscription
Founded20132001

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClassPass

  • Multi-studio access
  • Credit-based booking
  • Wellness services
  • Live classes
  • Gym day passes
  • Apple Health

Only in Kitomba

  • Appointment booking
  • Point of sale
  • Stock management
  • Client management
  • Marketing tools
  • Business analytics
  • Mobile apps
  • Online booking

Both cover

  • Google Calendar
  • Ios support
  • Android support
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ClassPass

  • Workout trackingnot Kitomba
  • Nutrition managementnot Kitomba
  • Health monitoringnot Kitomba
  • Fitness coachingnot Kitomba
  • Wellness improvementnot Kitomba

Kitomba

  • Salon and spa appointment booking with staff rosteringnot ClassPass
  • Salon point of sale and stock managementnot ClassPass
  • Client marketing and reporting for hair and beauty businessesnot ClassPass

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClassPass

  • Limited class availability from partner studios; typically only 1-2 spots per class for ClassPass members
  • Late cancellation and no-show fees accumulate quickly and stack on top of subscription costs
  • Poor customer service with limited phone support and unhelpful AI chatbots
  • Premium credits pricing means high-demand classes cost significantly more
  • Expensive compared to direct membership at a single preferred studio

Kitomba

  • No plan price is published; pricing depends on package, features and staff count and is only given after a demo and a discovery call with a Kitomba consultant
  • Advertised per user pricing is based on 3 staff, so the quoted figure does not apply at other headcounts
  • Xero, Mailchimp, REACH.ai, Salon Pay and Vish integrations all carry separate charges outside the software fee
  • Data migration and live education carry additional charges
  • Kitomba Pay EFTPOS terminal rental is available in Australia only

Pricing, plan by plan

ClassPass

$19/month
  • Entry Plan$19/month
    • 8 credits per month
  • Mid-tier$99/month
    • 80 credits per month
  • Premium$249/month
    • 125 credits per month

Kitomba

79/month
  • Starter$79/month
    • Appointment booking
    • Client management
    • Basic reporting
  • Business$149/month
    • All Starter features
    • POS system
    • Stock management

Which should you pick?

Choose ClassPass if

  • You need multi-studio access.
  • You work on Web, iOS, Android.
  • You also want credit-based booking.
ClassPass review

Choose Kitomba if

  • You need appointment booking.
  • You work on Web, Ios, Android.
  • You also want point of sale.
Kitomba review

Questions people ask

Is ClassPass or Kitomba better?
Neither clearly leads. ClassPass starts at $19/month and Kitomba at 79/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClassPass or Kitomba?
ClassPass starts at $19/month and Kitomba at 79/month.
Does ClassPass or Kitomba run on more platforms?
ClassPass runs on Web, iOS, Android. Kitomba runs on Web, Ios, Android.
What is ClassPass best used for?
ClassPass is most often used for workout tracking, nutrition management, health monitoring, fitness coaching. Of those, workout tracking and nutrition management are not what Kitomba is typically brought in for.
What can ClassPass do that Kitomba cannot?
ClassPass covers Multi-studio access, Credit-based booking, Wellness services, Live classes. Kitomba covers Appointment booking, Point of sale, Stock management, Client management. Both handle Google Calendar, Ios support, Android support, Web support.

Answered from the vendors’ own pages

ClassPass: How does ClassPass credit pricing work?

ClassPass allocates monthly credits to members; each class or service costs a variable number of credits (typically 8-14). Members can attend any participating studio, with higher costs during peak times.

Source
ClassPass: Are there cancellation fees?

Yes. ClassPass charges late cancellation and no-show fees that accumulate and can significantly increase the effective cost of membership.

Source
ClassPass: How many partner studios does ClassPass have?

As of 2025, ClassPass operates a network of approximately 30,000 partner studios and wellness businesses globally.

Source
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