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Government · head to head

CitizenLab vs Eagle Eye Networks

CitizenLab logo

CitizenLab

Government

Digital Democracy Platform

From
$500/month
Free plan
No
Full reviewWebsite
Eagle Eye Networks logo

Eagle Eye Networks

Cybersecurity

Cloud video surveillance billed per camera per month, where retention length drives the bill more than anything else

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; Eagle Eye Networks cost scales with retention as well as resolution, and long retention has been observed to increase the monthly figure by 200 to 400 percent over 7 day storage, so an insurer or regulator raising the retention requirement can multiply the bill without adding cameras.
  • They diverge on capability: CitizenLab covers Participatory Budgeting, Eagle Eye Networks covers Bridge and CMVR appliances.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CitizenLab and Eagle Eye Networks actually diverge.

Attributes where CitizenLab and Eagle Eye Networks differ
AttributeCitizenLabEagle Eye Networks
Starting price$500/monthOn request
Pricing modelsubscriptionPer camera per month
CategoryGovernmentCybersecurity
Founded2015Unknown

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in Eagle Eye Networks

  • Bridge and CMVR appliances
  • Per-camera cloud retention
  • Browser and mobile access
  • Cloud analytics
  • Licence plate recognition
  • Multi-site management
  • Video sharing and export
  • Open API

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot Eagle Eye Networks
  • Collecting resident input through surveys, ideation, mapping and votingnot Eagle Eye Networks
  • Centralising engagement data across multiple municipal departmentsnot Eagle Eye Networks

Eagle Eye Networks

  • A 40-site restaurant group that wants one login across every location without a recorder in each back officenot CitizenLab
  • A school district that must retain incident footage for a fixed statutory period and needs the retention set centrallynot CitizenLab
  • A car dealership needing footage shared with police within minutes of an overnight theftnot CitizenLab
  • A retailer replacing failing DVRs but keeping the ONVIF cameras already installednot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Eagle Eye Networks

  • Cost scales with retention as well as resolution, and long retention has been observed to increase the monthly figure by 200 to 400 percent over 7 day storage, so an insurer or regulator raising the retention requirement can multiply the bill without adding cameras.
  • Pricing is not published, so the widely cited 15 to 50 US dollars per camera per month range is a reseller-derived estimate rather than a rate you can hold Eagle Eye to.
  • Every camera needs upstream bandwidth for continuous upload, so sites on poor connections either degrade quality or lose the cloud advantage, and the bridge only buffers for a limited period during an outage.
  • Video lives in Eagle Eye’s data centres, which raises data residency questions for public bodies and for European buyers, and exit means downloading years of footage before a subscription ends.
  • It is a per-camera subscription with no perpetual option, so a large site that would have paid once for an on-premises VMS pays indefinitely, and the crossover point against a Genetec or Milestone deployment usually arrives within a few years.

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Eagle Eye Networks

On request
  • Cloud VMS subscription$undefined/month
    • Priced per camera per month by resolution and retention
    • Retention tiers of 7, 30, 90 and 180 days and 1, 2 and 3 years
    • Independently observed range of roughly 15 to 50 USD per camera per month

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose Eagle Eye Networks if

  • You need bridge and cmvr appliances.
  • You work on Web, iOS, Android.
  • You also want per-camera cloud retention.
Eagle Eye Networks review

Questions people ask

Is CitizenLab or Eagle Eye Networks better?
Neither clearly leads. CitizenLab starts at $500/month and Eagle Eye Networks at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or Eagle Eye Networks?
CitizenLab starts at $500/month and Eagle Eye Networks at On request.
Does CitizenLab or Eagle Eye Networks run on more platforms?
CitizenLab runs on Web, Ios, Android. Eagle Eye Networks runs on Web, iOS, Android.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what Eagle Eye Networks is typically brought in for.
What can CitizenLab do that Eagle Eye Networks cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Eagle Eye Networks covers Bridge and CMVR appliances, Per-camera cloud retention, Browser and mobile access, Cloud analytics.

Answered from the vendors’ own pages

CitizenLab: How many projects can Essential tier teams manage?

The Essential tier is designed for teams starting small and is limited to 1 active project with 1 admin seat and no project manager seats.

Source
Eagle Eye Networks: Do I need Eagle Eye cameras?

No. The bridge connects existing ONVIF cameras, which is the main reason organisations pick it over camera-maker cloud services.

CitizenLab: How many projects can Standard and Premium tiers manage?

Both Standard and Premium tiers support unlimited projects. Standard includes 4 admin seats and 5 project manager seats, while Premium includes 8 admin seats and 25 project manager seats.

Source
Eagle Eye Networks: What does it cost per camera?

Not published. Independent observations put it between roughly 15 and 50 US dollars per camera per month depending on resolution and retention, with Canadian examples up to 79 for 90 day 4K.

CitizenLab: Does Enterprise tier have any user seat limits?

No, the Enterprise tier is designed for organizations aiming to embed engagement deeply within their infrastructure and includes unlimited admin seats and project managers.

Source
Eagle Eye Networks: What happens if my internet drops?

The on-site bridge buffers recording locally and uploads when the connection returns, but buffer capacity is finite and a long outage loses footage.

CitizenLab: What are the specific pricing amounts for each tier?

Specific pricing amounts are not disclosed on the plans page. The company directs interested organizations to talk to their team for personalized pricing offers.

Source
Eagle Eye Networks: Where is my video stored?

In Eagle Eye’s data centres. Confirm the region before buying if you have data residency obligations.

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