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Government · head to head

CitizenLab vs IBM QRadar

CitizenLab logo

CitizenLab

Government

Digital Democracy Platform

From
$500/month
Free plan
No
Full reviewWebsite
IBM QRadar logo

IBM QRadar

Cybersecurity

Enterprise SIEM licensed by events per second, whose cloud business IBM sold to Palo Alto Networks in 2024.

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; IBM QRadar iBM sold the QRadar SaaS business to Palo Alto Networks in 2024 and those customers are being moved to Cortex XSIAM, so anyone buying today is choosing an on-premises product whose vendor has publicly moved the cloud future to a competitor, and the support horizon becomes a contract negotiation rather than an assumption.
  • They diverge on capability: CitizenLab covers Participatory Budgeting, IBM QRadar covers Offence model.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which CitizenLab and IBM QRadar actually diverge.

Attributes where CitizenLab and IBM QRadar differ
AttributeCitizenLabIBM QRadar
Starting price$500/monthOn request
PlatformsWeb, Ios, AndroidWeb, Api
CategoryGovernmentCybersecurity
Founded20151911

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in IBM QRadar

  • Offence model
  • Network flow analysis
  • Device Support Modules
  • Ariel query language
  • Rules and building blocks
  • Deployment topology
  • App Exchange
  • Use Case Manager

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot IBM QRadar
  • Collecting resident input through surveys, ideation, mapping and votingnot IBM QRadar
  • Centralising engagement data across multiple municipal departmentsnot IBM QRadar

IBM QRadar

  • A regulated enterprise that must keep log data on premises or in a specific jurisdiction and cannot use a shared SaaS SIEMnot CitizenLab
  • A SOC that wants log correlation and network flow analysis in one platform rather than buying an NDR product separatelynot CitizenLab
  • An existing QRadar estate deciding whether to stay on premises or accept the migration path to a different vendor's platformnot CitizenLab
  • Compliance-driven log retention and reporting where the audit requirement is specific about collection, retention and reportingnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

IBM QRadar

  • IBM sold the QRadar SaaS business to Palo Alto Networks in 2024 and those customers are being moved to Cortex XSIAM, so anyone buying today is choosing an on-premises product whose vendor has publicly moved the cloud future to a competitor, and the support horizon becomes a contract negotiation rather than an assumption.
  • Licensing is by events per second and flows per minute, so every additional log source raises the cost directly and teams routinely exclude verbose sources such as DNS, proxy, endpoint and cloud audit logs to stay under the licence, which strips out exactly the data an investigation later needs.
  • It needs a dedicated operator: rule tuning, parser work and offence triage are continuous jobs, and an organisation that deploys QRadar without at least one named engineer accumulates thousands of unreviewed offences and a false sense of coverage.
  • A log source without a matching Device Support Module arrives unparsed, and writing a custom parser with regular expressions against an unfamiliar payload format is specialist work that can take days per source, which quietly determines which systems ever get monitored.
  • On-premises capacity is planned across consoles, processors, collectors and data nodes, so outgrowing the sizing means procuring and racking more appliances rather than changing a subscription tier, and growth becomes a purchasing cycle measured in months.

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

IBM QRadar

On request
  • QRadar SIEMFree
    • Event and flow processing
    • Offense management
    • Threat intelligence
  • QRadar CloudFree
    • Cloud-native deployment
    • Elastic scaling
    • Managed infrastructure
  • QRadar SuiteFree
    • SIEM + SOAR + XDR
    • Unified analyst experience
    • Federated search

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose IBM QRadar if

  • You need offence model.
  • You work on Web, Api.
  • You also want network flow analysis.
IBM QRadar review

Questions people ask

Is CitizenLab or IBM QRadar better?
Neither clearly leads. CitizenLab starts at $500/month and IBM QRadar at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or IBM QRadar?
CitizenLab starts at $500/month and IBM QRadar at On request.
Does CitizenLab or IBM QRadar run on more platforms?
CitizenLab runs on Web, Ios, Android. IBM QRadar runs on Web, Api.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what IBM QRadar is typically brought in for.
What can CitizenLab do that IBM QRadar cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. IBM QRadar covers Offence model, Network flow analysis, Device Support Modules, Ariel query language.

Answered from the vendors’ own pages

CitizenLab: How many projects can Essential tier teams manage?

The Essential tier is designed for teams starting small and is limited to 1 active project with 1 admin seat and no project manager seats.

Source
IBM QRadar: Who owns QRadar now?

It is split. IBM sold the QRadar SaaS assets to Palo Alto Networks in a deal announced in May 2024 and closed that September, and those customers are being migrated to Cortex XSIAM. IBM retains and supports the on-premises product.

CitizenLab: How many projects can Standard and Premium tiers manage?

Both Standard and Premium tiers support unlimited projects. Standard includes 4 admin seats and 5 project manager seats, while Premium includes 8 admin seats and 25 project manager seats.

Source
IBM QRadar: Is QRadar being discontinued?

IBM has committed to continuing support for on-premises customers, including security updates, while offering migration assistance. The cloud product's future belongs to Palo Alto. If you are signing a multi-year term, get the support horizon written into the contract.

CitizenLab: Does Enterprise tier have any user seat limits?

No, the Enterprise tier is designed for organizations aiming to embed engagement deeply within their infrastructure and includes unlimited admin seats and project managers.

Source
IBM QRadar: How is it licensed?

By events per second for logs and flows per minute for network data, with the software or appliance sized to that rate. Add-on modules in the suite are licensed separately.

CitizenLab: What are the specific pricing amounts for each tier?

Specific pricing amounts are not disclosed on the plans page. The company directs interested organizations to talk to their team for personalized pricing offers.

Source
IBM QRadar: What is an offence?

QRadar's term for a correlated case. Rules group related events and flows against a common indicator such as a host or user, so an analyst reviews one offence rather than the hundreds of events behind it.

IBM QRadar: Do I need a full-time engineer?

In practice yes for anything beyond a small deployment. Parser development, rule tuning and offence triage do not stop, and the most common failure mode is a well-installed QRadar that nobody has tuned since go-live.

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