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Developer Tools · head to head

Blacksmith vs Canny

Blacksmith logo

Blacksmith

Developer Tools

2x faster GitHub Actions with 60% cost savings

From
Free
Free plan
Yes
Full reviewWebsite
Canny logo

Canny

Technology

Capture, organize, and analyze product feedback

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Blacksmith per-minute pricing model requires estimating usage to predict costs; Canny tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
  • They diverge on capability: Blacksmith covers Bare metal runners, Canny covers Feedback boards.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Blacksmith and Canny actually diverge.

Attributes where Blacksmith and Canny differ
AttributeBlacksmithCanny
Pricing modelUnknownsubscription
PlatformsGitHub Actions, Linux, Windows, macOSWeb, Claude AI (MCP)
CategoryDeveloper ToolsTechnology
FoundedUnknown2015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Blacksmith

  • Bare metal runners
  • Multiple OS support
  • ARM support
  • Docker layer caching
  • Sticky disks
  • GitHub Actions observability
  • Free tier
  • Static IPs

Only in Canny

  • Feedback boards
  • Voting system
  • Roadmap planning
  • Changelog
  • User segmentation
  • Status updates
  • Admin moderation
  • Analytics

What people use each for

The jobs each tool is most often brought in to do.

Blacksmith

  • Replacing GitHub Actions runners with faster, cheaper infrastructurenot Canny
  • Accelerating CI build times for organizations with heavy CI loadnot Canny
  • Reducing cloud spend on GitHub Actions by 60% or morenot Canny
  • Supporting ARM architecture builds without GitHub runnersnot Canny

Canny

  • Feature request managementnot Blacksmith
  • Product roadmappingnot Blacksmith
  • Customer feedback collectionnot Blacksmith
  • Changelog communicationnot Blacksmith
  • User engagementnot Blacksmith

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Blacksmith

  • Per-minute pricing model requires estimating usage to predict costs
  • macOS M4 pricing ($0.08/min) is significantly higher than GitHub Actions
  • Docker layer caching and sticky disks are paid add-ons at $0.50/GB/mo
  • Static IP add-on costs $100/IP/mo

Canny

  • Tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
  • Limited integrations on Core plan; must upgrade to Pro to connect with Jira and Linear
  • Lacks built-in analytics for identifying themes and patterns across hundreds of feedback requests without manual tagging
  • Customizations limited for public-facing interfaces regarding branding and information presentation
  • Autopilot AI cannot be linked to product knowledge bases to better understand products and improve function
  • Slow response times reported by users, affecting feedback management efficiency
  • Limited custom user fields and manual data updates require API access

Pricing, plan by plan

Blacksmith

Free
  • Ubuntu x64$0.004/minute
    • 3,000 free minutes per month
    • 2x faster hardware
    • 4x faster cache downloads
  • Ubuntu ARM$0.0025/minute
    • 3,000 free minutes per month
    • 2x faster hardware
    • 4x faster cache downloads
  • Windows x64$0.008/minute
    • 3,000 free minutes per month
    • 2x faster hardware
    • 4x faster cache downloads
  • macOS M4$0.08/minute
    • 3,000 free minutes per month
    • 2x faster hardware
    • 4x faster cache downloads

Canny

Free
  • FreeFree
    • Up to 100 tracked users
    • Unlimited feedback
    • 1 board
  • Starter$400/month
    • 1,000 tracked users
    • Unlimited boards
    • Private boards
  • Growth$900/month
    • 5,000 tracked users
    • API access
    • SSO
  • Business$undefined/month
    • Unlimited tracked users
    • White label
    • SLA

Which should you pick?

Choose Blacksmith if

  • You need bare metal runners.
  • You want to start without paying.
  • You work on GitHub Actions, Linux, Windows, macOS.
  • You also want multiple os support.
Blacksmith review

Choose Canny if

  • You need feedback boards.
  • You want to start without paying.
  • You work on Web, Claude AI (MCP).
  • You also want voting system.
Canny review

Questions people ask

Is Blacksmith or Canny better?
Neither clearly leads. Blacksmith starts at Free and Canny at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Blacksmith or Canny?
Blacksmith starts at Free and Canny at Free.
Does Blacksmith or Canny run on more platforms?
Blacksmith runs on GitHub Actions, Linux, Windows, macOS. Canny runs on Web, Claude AI (MCP).
Can I use Blacksmith for free?
Both have a free tier, so you can try either at no cost before committing.
What is Blacksmith best used for?
Blacksmith is most often used for replacing github actions runners with faster, cheaper infrastructure, accelerating ci build times for organizations with heavy ci load, reducing cloud spend on github actions by 60% or more, supporting arm architecture builds without github runners. Of those, replacing github actions runners with faster, cheaper infrastructure and accelerating ci build times for organizations with heavy ci load are not what Canny is typically brought in for.
What can Blacksmith do that Canny cannot?
Blacksmith covers Bare metal runners, Multiple OS support, ARM support, Docker layer caching. Canny covers Feedback boards, Voting system, Roadmap planning, Changelog.

Answered from the vendors’ own pages

Blacksmith: How much do Blacksmith runners cost compared to GitHub Actions?

Blacksmith offers 60-75% cost savings depending on OS. Ubuntu x64 costs $0.004/min vs GitHub at $0.012/min. All plans include 3,000 free minutes monthly.

Source
Canny: Does Canny offer a free plan?

Yes. Canny offers a free plan that allows collecting up to 100 feedback ideas. Free users get basic features without roadmap, changelog, or integrations.

Source
Blacksmith: Can I use Docker layer caching with Blacksmith?

Yes, Docker layer caching is available as an add-on at $0.50/GB/mo. Managed Docker layer persistence is included with the base service.

Source
Canny: How is Canny priced?

Canny pricing scales based on tracked users. Core starts at $19/month (100 users, annual), Pro starts at $79/month (100 users, annual). Prices increase as tracked users grow.

Source
Blacksmith: What is the SLA for Enterprise plans?

Enterprise Blacksmith plans include a 99.9% SLA guarantee along with 24/7 priority support, dedicated Slack channels, white-glove onboarding, and CI optimization support.

Source
Canny: What is a tracked user in Canny?

A tracked user is anyone who posts, votes, or comments on your Canny board or embedded widget. Each unique end user counts once and the count accumulates.

Source
Canny: What is Canny Autopilot?

Canny Autopilot is an AI feature that automatically captures feature requests from communication tools like Gong, Intercom, Slack, and Zendesk. It prioritizes requests by revenue impact.

Source
Canny: Does Canny have a public roadmap feature?

Yes. Canny provides a public roadmap where customers can see what is planned, building, and shipped. Customers can vote on features and watch their feedback progress.

Source
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