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Healthcare & Medical · head to head

Amwell vs Dovetail Dental

A

Amwell

Healthcare & Medical

Telehealth platform connecting patients with providers

From
$99/visit
Rated
-
Full reviewWebsite
D

Dovetail Dental

Dental

AI-powered dental analytics and insights

From
$299/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited; Dovetail Dental slow customer service with issues unresolved for weeks
  • They diverge on capability: Amwell covers Video Consultations, Dovetail Dental covers AI treatment recommendations.

Where they differ

Only the attributes on which Amwell and Dovetail Dental actually diverge.

Attributes where Amwell and Dovetail Dental differ
AttributeAmwellDovetail Dental
Starting price$99/visit$299/month
PlatformsWeb, MobileWeb, Windows, macOS, iOS, Android
CategoryHealthcare & MedicalDental
Founded20022018

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amwell

  • Video Consultations
  • Phone Consultations
  • Mental Health Services
  • Prescription Services
  • Digital Prescriptions
  • EHR Systems
  • Health Plans
  • HIPAA

Only in Dovetail Dental

  • AI treatment recommendations
  • Patient behavior prediction
  • Revenue analytics
  • Practice benchmarking
  • Performance dashboards
  • Dentrix
  • Eaglesoft
  • Open Dental

Both cover

  • SOC2
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amwell

  • Patient Carenot Dovetail Dental
  • Medical Recordsnot Dovetail Dental
  • Practice Managementnot Dovetail Dental
  • Telehealthnot Dovetail Dental

Dovetail Dental

  • Practice optimizationnot Amwell
  • Revenue growthnot Amwell
  • Patient retentionnot Amwell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amwell

  • Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited

Dovetail Dental

  • Slow customer service with issues unresolved for weeks
  • Performance issues during peak usage times
  • Limited integrations with other dental software
  • Pricing information not publicly disclosed, requires custom quotes

Pricing, plan by plan

Amwell

$99/visit
  • On-Demand Visit$99/visit
    • 24/7 availability
    • Board-certified doctors
    • Digital prescriptions

Dovetail Dental

$299/month
  • Growth$299/month
    • Treatment analytics
    • Patient insights
    • Revenue tracking
  • Enterprise$599/month
    • Advanced AI
    • Predictive analytics
    • Multi-location

Which should you pick?

Choose Amwell if

  • You need video consultations.
  • You work on Web, Mobile.
  • You also want phone consultations.
Amwell review

Choose Dovetail Dental if

  • You need ai treatment recommendations.
  • You work on Web, Windows, macOS, iOS, Android.
  • You also want patient behavior prediction.
Dovetail Dental review

Questions people ask

Is Amwell or Dovetail Dental better?
Neither clearly leads. Amwell starts at $99/visit and Dovetail Dental at $299/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amwell or Dovetail Dental?
Amwell starts at $99/visit and Dovetail Dental at $299/month.
Does Amwell or Dovetail Dental run on more platforms?
Amwell runs on Web, Mobile. Dovetail Dental runs on Web, Windows, macOS, iOS, Android.
What is Amwell best used for?
Amwell is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what Dovetail Dental is typically brought in for.
What can Amwell do that Dovetail Dental cannot?
Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services. Dovetail Dental covers AI treatment recommendations, Patient behavior prediction, Revenue analytics, Practice benchmarking. Both handle SOC2, Cloud deployment, Web support.

Answered from the vendors’ own pages

Dovetail Dental: Is Dovetail Dental cloud-based?

Yes, Dovetail is a cloud-based electronic dental record and practice management solution. Users can access it from any computer, tablet, or phone with an internet connection. No servers or cables need to be installed.

Source
Dovetail Dental: What platforms and devices does Dovetail support?

Dovetail is accessible via web browsers on Windows and macOS computers, as well as on mobile tablets and phones. It is designed as a browser-based application with no installation required.

Source
Dovetail Dental: Is Dovetail HIPAA compliant and certified?

Yes, Dovetail is ONC-certified and HIPAA-compliant. Version 1.4 received 2014 Meaningful Use certification from the ONC Authorized Certification Body.

Source
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