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Software · head to head

Dovetail Dental vs Epic MyChart

D

Dovetail Dental

Software

AI-powered dental analytics and insights

From
$299/month
Rated
-
Full reviewWebsite
E

Epic MyChart

Software

Patient portal for accessing health records and communicating with providers

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dovetail Dental slow customer service with issues unresolved for weeks; Epic MyChart myChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.
  • They diverge on capability: Dovetail Dental covers AI treatment recommendations, Epic MyChart covers View Medical Records.

Where they differ

Only the attributes on which Dovetail Dental and Epic MyChart actually diverge.

Attributes where Dovetail Dental and Epic MyChart differ
AttributeDovetail DentalEpic MyChart
Starting price$299/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Windows, macOS, iOS, AndroidWeb, Mobile
Founded20181979

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dovetail Dental

  • AI treatment recommendations
  • Patient behavior prediction
  • Revenue analytics
  • Practice benchmarking
  • Performance dashboards
  • Dentrix
  • Eaglesoft
  • Open Dental

Only in Epic MyChart

  • View Medical Records
  • Secure Messaging
  • Appointment Scheduling
  • Prescription Management
  • Bill Pay
  • Medical History
  • Epic EHR
  • Lab Systems

Both cover

  • SOC2
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dovetail Dental

  • Practice optimizationnot Epic MyChart
  • Revenue growthnot Epic MyChart
  • Patient retentionnot Epic MyChart

Epic MyChart

  • Patient Carenot Dovetail Dental
  • Medical Recordsnot Dovetail Dental
  • Practice Managementnot Dovetail Dental
  • Telehealthnot Dovetail Dental

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dovetail Dental

  • Slow customer service with issues unresolved for weeks
  • Performance issues during peak usage times
  • Limited integrations with other dental software
  • Pricing information not publicly disclosed, requires custom quotes

Epic MyChart

  • MyChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.

Pricing, plan by plan

Dovetail Dental

$299/month
  • Growth$299/month
    • Treatment analytics
    • Patient insights
    • Revenue tracking
  • Enterprise$599/month
    • Advanced AI
    • Predictive analytics
    • Multi-location

Epic MyChart

On request

No published plan breakdown. See the Epic MyChart review.

Which should you pick?

Choose Dovetail Dental if

  • You need ai treatment recommendations.
  • You work on Web, Windows, macOS, iOS, Android.
  • You also want patient behavior prediction.
Dovetail Dental review

Choose Epic MyChart if

  • You need view medical records.
  • You work on Web, Mobile.
  • You also want secure messaging.
Epic MyChart review

Questions people ask

Is Dovetail Dental or Epic MyChart better?
Neither clearly leads. Dovetail Dental starts at $299/month and Epic MyChart at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dovetail Dental or Epic MyChart?
Dovetail Dental starts at $299/month and Epic MyChart at On request.
Does Dovetail Dental or Epic MyChart run on more platforms?
Dovetail Dental runs on Web, Windows, macOS, iOS, Android. Epic MyChart runs on Web, Mobile.
What is Dovetail Dental best used for?
Dovetail Dental is most often used for practice optimization, revenue growth, patient retention. Of those, practice optimization and revenue growth are not what Epic MyChart is typically brought in for.
What can Dovetail Dental do that Epic MyChart cannot?
Dovetail Dental covers AI treatment recommendations, Patient behavior prediction, Revenue analytics, Practice benchmarking. Epic MyChart covers View Medical Records, Secure Messaging, Appointment Scheduling, Prescription Management. Both handle SOC2, Cloud deployment, Web support.

Answered from the vendors’ own pages

Dovetail Dental: Is Dovetail Dental cloud-based?

Yes, Dovetail is a cloud-based electronic dental record and practice management solution. Users can access it from any computer, tablet, or phone with an internet connection. No servers or cables need to be installed.

Source
Dovetail Dental: What platforms and devices does Dovetail support?

Dovetail is accessible via web browsers on Windows and macOS computers, as well as on mobile tablets and phones. It is designed as a browser-based application with no installation required.

Source
Dovetail Dental: Is Dovetail HIPAA compliant and certified?

Yes, Dovetail is ONC-certified and HIPAA-compliant. Version 1.4 received 2014 Meaningful Use certification from the ONC Authorized Certification Body.

Source
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