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Software · head to head

Dialpad Contact Center vs ProofHub

Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite
ProofHub logo

ProofHub

Software

All-in-one project management and team collaboration

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; ProofHub the Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, ProofHub covers Tasks.

Where they differ

Only the attributes on which Dialpad Contact Center and ProofHub actually diverge.

Attributes where Dialpad Contact Center and ProofHub differ
AttributeDialpad Contact CenterProofHub
Starting price$95/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown), founded (2011).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Only in ProofHub

  • Tasks
  • Discussions
  • Proofing
  • Time tracking
  • Gantt charts
  • Slack
  • Google Drive
  • Dropbox

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot ProofHub
  • Routing and monitoring customer calls with live transcriptionnot ProofHub

ProofHub

  • Project management with unlimited users on a flat monthly feenot Dialpad Contact Center
  • Proofing and reviewing files alongside task and discussion trackingnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

ProofHub

  • The Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • The Essential plan caps projects at 40 and storage at 15 GB
  • Storage is 100 GB even on the higher plan, which is low for a tool holding project files
  • There is no free tier, and the entry price is a flat $45 a month billed annually

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

ProofHub

On request
  • Essential$45/month
    • 40 projects
    • Unlimited users
    • Core features
  • Ultimate Control$89/month
    • Unlimited projects
    • Advanced features
    • White labeling

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose ProofHub if

  • You need tasks.
  • You work on Web, Ios, Android.
  • You also want discussions.
ProofHub review

Questions people ask

Is Dialpad Contact Center or ProofHub better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and ProofHub at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or ProofHub?
Dialpad Contact Center starts at $95/month and ProofHub at On request.
Does Dialpad Contact Center or ProofHub run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. ProofHub runs on Web, Ios, Android.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what ProofHub is typically brought in for.
What can Dialpad Contact Center do that ProofHub cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. ProofHub covers Tasks, Discussions, Proofing, Time tracking. Both handle GDPR, Web support, Ios support, Android support.
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