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Software · head to head

HappyFox vs PocketBase

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
PocketBase logo

PocketBase

Software

Open-source backend with REST API, real-time subscriptions and Admin UI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only PocketBase has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; PocketBase not recommended for production critical applications until reaching v1.0.0
  • They diverge on capability: HappyFox covers Ticketing, PocketBase covers REST API.

Where they differ

Only the attributes on which HappyFox and PocketBase actually diverge.

Attributes where HappyFox and PocketBase differ
AttributeHappyFoxPocketBase
Starting price$29/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidLinux, Windows, macOS, FreeBSD
Founded20122021

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in PocketBase

  • REST API
  • Real-time subscriptions
  • Admin UI
  • SQLite
  • Webhooks
  • File storage
  • Go support
  • Docker support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot PocketBase
  • Managing internal and customer support requests in one queuenot PocketBase

PocketBase

  • Embedded realtime database with REST APInot HappyFox
  • Backend-as-a-service for single-file deploymentsnot HappyFox
  • Rapid application development with email/OAuth2 authenticationnot HappyFox
  • File storage and media attachment managementnot HappyFox
  • Lightweight alternative to Firebase or traditional backend infrastructurenot HappyFox
  • Go and JavaScript customisable application frameworknot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

PocketBase

  • Not recommended for production critical applications until reaching v1.0.0
  • Full backward compatibility not guaranteed before v1.0.0 (breaking changes possible with version updates)
  • Pull requests for new features are disabled due to spam concerns (feature contributions limited)

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

PocketBase

Free

No published plan breakdown. See the PocketBase review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose PocketBase if

  • You need rest api.
  • You want to start without paying.
  • You work on Linux, Windows, macOS, FreeBSD.
  • You also want real-time subscriptions.
PocketBase review

Questions people ask

Is HappyFox or PocketBase better?
Neither clearly leads. HappyFox starts at $29/month and PocketBase at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or PocketBase?
PocketBase has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for PocketBase.
Does HappyFox or PocketBase run on more platforms?
HappyFox runs on Web, Ios, Android. PocketBase runs on Linux, Windows, macOS, FreeBSD.
Can I use PocketBase for free?
Yes. PocketBase has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what PocketBase is typically brought in for.
What can HappyFox do that PocketBase cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. PocketBase covers REST API, Real-time subscriptions, Admin UI, SQLite.
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