Softwr

Customer Support · head to head

HappyFox vs KeystoneJS

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
KeystoneJS logo

KeystoneJS

API Management

Powerful Node.js headless CMS framework and API platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only KeystoneJS has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; KeystoneJS database support is limited to PostgreSQL, MySQL and SQLite
  • They diverge on capability: HappyFox covers Ticketing, KeystoneJS covers REST API.

Where they differ

Only the attributes on which HappyFox and KeystoneJS actually diverge.

Attributes where HappyFox and KeystoneJS differ
AttributeHappyFoxKeystoneJS
Starting price$29/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Ios, AndroidNode.js, Self-hosted
CategoryCustomer SupportAPI Management
Founded20122016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in KeystoneJS

  • REST API
  • GraphQL API
  • Admin interface
  • Node.js
  • Next.js
  • React
  • Databases
  • Node.js support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot KeystoneJS
  • Managing internal and customer support requests in one queuenot KeystoneJS

KeystoneJS

  • Building a headless CMS with a GraphQL API from a TypeScript schemanot HappyFox
  • Generating a configurable Admin UI for editorsnot HappyFox
  • Adding structured rich text content with the document fieldnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

KeystoneJS

  • Database support is limited to PostgreSQL, MySQL and SQLite
  • Keystone 5 is a separate legacy product documented on a different site and is not covered by the Keystone 6 docs
  • Upgrading requires following a dedicated Migrate to 8.0.0 guide, so major versions are not drop-in
  • Free support is a community Slack; enterprise-grade consulting and support is a separate paid engagement with Thinkmill and no published price

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

KeystoneJS

Free
  • Open SourceFree
    • Full KeystoneJS
    • Community support

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose KeystoneJS if

  • You need rest api.
  • You want to start without paying.
  • You work on Node.js, Self-hosted.
  • You also want graphql api.
KeystoneJS review

Questions people ask

Is HappyFox or KeystoneJS better?
Neither clearly leads. HappyFox starts at $29/month and KeystoneJS at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or KeystoneJS?
KeystoneJS has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for KeystoneJS.
Does HappyFox or KeystoneJS run on more platforms?
HappyFox runs on Web, Ios, Android. KeystoneJS runs on Node.js, Self-hosted.
Can I use KeystoneJS for free?
Yes. KeystoneJS has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what KeystoneJS is typically brought in for.
What can HappyFox do that KeystoneJS cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. KeystoneJS covers REST API, GraphQL API, Admin interface, Node.js.
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