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Software · head to head

HappyFox vs Stoplight

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Stoplight logo

Stoplight

Software

API design, documentation, and governance platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Stoplight has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Stoplight the free plan allows one project and one user
  • They diverge on capability: HappyFox covers Ticketing, Stoplight covers API Design.

Where they differ

Only the attributes on which HappyFox and Stoplight actually diverge.

Attributes where HappyFox and Stoplight differ
AttributeHappyFoxStoplight
Starting price$29/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Cloud
Founded20122014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in Stoplight

  • API Design
  • API Documentation
  • Governance
  • GitHub
  • GitLab
  • Jenkins
  • Azure DevOps
  • Cloud support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Stoplight
  • Managing internal and customer support requests in one queuenot Stoplight

Stoplight

  • Designing and documenting OpenAPI specifications visuallynot HappyFox
  • Serving interactive API docs and instant mock servers from a specnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Stoplight

  • The free plan allows one project and one user
  • Private projects, multi branch support and custom domains start at the Startup plan, $113 a month billed annually
  • SSO and shared style guides are Pro Team only, at $362 a month billed annually
  • Seats beyond each plan's allowance are $11 to $27 each per month depending on tier and billing period

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Stoplight

Free
  • FreeFree
    • API design
    • Documentation
    • Community support
  • Pro$75/monthly
    • Governance
    • Advanced testing
    • Team collaboration
  • Enterprise$undefined/monthly
    • Custom deployment
    • SLA
    • Priority support

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Stoplight if

  • You need api design.
  • You want to start without paying.
  • You work on Web, Cloud.
  • You also want api documentation.
Stoplight review

Questions people ask

Is HappyFox or Stoplight better?
Neither clearly leads. HappyFox starts at $29/month and Stoplight at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Stoplight?
Stoplight has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Stoplight.
Does HappyFox or Stoplight run on more platforms?
HappyFox runs on Web, Ios, Android. Stoplight runs on Web, Cloud.
Can I use Stoplight for free?
Yes. Stoplight has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Stoplight is typically brought in for.
What can HappyFox do that Stoplight cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Stoplight covers API Design, API Documentation, Governance, GitHub. Both handle Web support.
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Related pages

More on HappyFox

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