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Software · head to head

Freshservice vs Vectr

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Vectr logo

Vectr

Software

Free vector graphics editor for everyone

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Vectr has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Vectr performance issues: slowness during edits is a recurring complaint, especially problematic for complex designs
  • They diverge on capability: Freshservice covers Incident management, Vectr covers Vector drawing.

Where they differ

Only the attributes on which Freshservice and Vectr actually diverge.

Attributes where Freshservice and Vectr differ
AttributeFreshserviceVectr
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Windows, macOS, Linux, Chromebook
Founded20102014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Vectr

  • Vector drawing
  • Shape tools
  • Typography
  • Gradient tools
  • Real-time collaboration
  • Cloud storage
  • Export options
  • Simple interface

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Vectr
  • Asset management and change control for IT teamsnot Vectr

Vectr

  • Logo designnot Freshservice
  • Vector illustrationnot Freshservice
  • Web graphicsnot Freshservice
  • Learning designnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Vectr

  • Performance issues: slowness during edits is a recurring complaint, especially problematic for complex designs
  • Limited advanced features: lacks some features available in paid tools like Adobe Illustrator including complex shape manipulation
  • Internet dependency: requires constant internet connection with no offline capabilities limiting use in unreliable connectivity areas
  • Limited export options: fewer export formats compared to other vector graphics software
  • Limited integration: does not offer seamless integration with other design tools and lacks third-party extension support

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Vectr

Free
  • FreeFree
    • 1GB storage
    • Basic tools
    • Limited AI credits
  • Plus$1.99/month
    • 1GB storage
    • 600 AI credits
    • Single-session access
  • Premium$4.99/month
    • 5GB storage
    • 2,400 AI credits
    • Three concurrent sessions

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Vectr if

  • You need vector drawing.
  • You want to start without paying.
  • You work on Web, Windows, macOS, Linux, Chromebook.
  • You also want shape tools.
Vectr review

Questions people ask

Is Freshservice or Vectr better?
Neither clearly leads. Freshservice starts at $19/month and Vectr at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Vectr?
Vectr has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Vectr.
Does Freshservice or Vectr run on more platforms?
Freshservice runs on Web, Ios, Android. Vectr runs on Web, Windows, macOS, Linux, Chromebook.
Can I use Vectr for free?
Yes. Vectr has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Vectr is typically brought in for.
What can Freshservice do that Vectr cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Vectr covers Vector drawing, Shape tools, Typography, Gradient tools. Both handle Web support.

Answered from the vendors’ own pages

Vectr: Is Vectr free to use?

Vectr offers a free plan with 1GB storage, basic tools, and limited AI credits for essential vector editing. Paid Plus and Premium plans provide additional storage, AI credits, and concurrent sessions.

Source
Vectr: Can you collaborate in real-time with Vectr?

Yes, Vectr features built-in real-time collaboration with live workspace sharing through custom URLs and integrated chat for team communication, enabling distributed creative teamwork.

Source
Vectr: Does Vectr require an internet connection?

Yes, Vectr requires constant internet connection as it is cloud-based. It does not have offline capabilities, which can be limiting for users in areas with unreliable connectivity.

Source
Vectr: What file formats can you export from Vectr?

Vectr supports exporting in SVG, PNG, JPG, and Vectr SVG formats. Compared to other vector graphics software, export options are somewhat limited.

Source
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