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Software · head to head

Userlike vs Comm100

Userlike logo

Userlike

Software

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Userlike has a free tier, so it costs nothing to try first.
  • Each has a real cost: Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Userlike covers WhatsApp, Comm100 covers Chatbots.

Where they differ

Only the attributes on which Userlike and Comm100 actually diverge.

Attributes where Userlike and Comm100 differ
AttributeUserlikeComm100
Starting priceFree$29/month
Free tierYesNo
Founded20112009

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Userlike

  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Slack
  • Pipedrive
  • HubSpot

Only in Comm100

  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • SAP
  • Oracle

Both cover

  • Live chat
  • Zendesk
  • Salesforce
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Userlike
  • Running chat campaigns and AI assisted support on a websitenot Userlike

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Userlike if

  • You need whatsapp.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want facebook messenger.
Userlike review

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Questions people ask

Is Userlike or Comm100 better?
Neither clearly leads. Userlike starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Userlike or Comm100?
Userlike has a free tier; the other does not. Paid plans start at Free for Userlike and $29/month for Comm100.
Does Userlike or Comm100 run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Userlike for free?
Yes. Userlike has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Userlike best used for?
Userlike is most often used for teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans. Of those, teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans is not what Comm100 is typically brought in for.
What can Userlike do that Comm100 cannot?
Userlike covers WhatsApp, Facebook Messenger, SMS, Video calls. Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Both handle Live chat, Zendesk, Salesforce, ISO27001.
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