Softwr

Government · head to head

SeeClickFix vs Wireshark

SeeClickFix logo

SeeClickFix

Government

311 Citizen Request Management

From
$300/month
Free plan
No
Full reviewWebsite
Wireshark logo

Wireshark

Cybersecurity

The world's foremost network protocol analyzer

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Wireshark has a free tier, so it costs nothing to try first.
  • Each has a real cost: SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published; Wireshark free and open source under the GNU GPL; downloadable without paying any license fee, no commercial tier
  • They diverge on capability: SeeClickFix covers Issue Reporting, Wireshark covers Deep packet inspection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SeeClickFix and Wireshark actually diverge.

Attributes where SeeClickFix and Wireshark differ
AttributeSeeClickFixWireshark
Starting price$300/monthFree
Pricing modelsubscriptionfree
Free tierNoYes
PlatformsWeb, Ios, AndroidDesktop, Cli
CategoryGovernmentCybersecurity
Founded20081998

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

Only in Wireshark

  • Deep packet inspection
  • Live capture
  • Offline analysis
  • 3000+ protocol support
  • Rich display filters
  • VoIP analysis
  • Decryption support
  • Scripting with Lua

What people use each for

The jobs each tool is most often brought in to do.

SeeClickFix

  • Citizen Servicesnot Wireshark
  • Records Managementnot Wireshark
  • Public Safetynot Wireshark
  • Civic Engagementnot Wireshark

Wireshark

  • Network Securitynot SeeClickFix
  • Packet Analysisnot SeeClickFix
  • Open Sourcenot SeeClickFix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

Wireshark

  • Free and open source under the GNU GPL; downloadable without paying any license fee, no commercial tier

Pricing, plan by plan

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

Wireshark

Free
  • Free & Open SourceFree
    • Full functionality
    • Deep inspection
    • Live capture

Which should you pick?

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Choose Wireshark if

  • You need deep packet inspection.
  • You want to start without paying.
  • You work on Desktop, Cli.
  • You also want live capture.
Wireshark review

Questions people ask

Is SeeClickFix or Wireshark better?
Neither clearly leads. SeeClickFix starts at $300/month and Wireshark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SeeClickFix or Wireshark?
Wireshark has a free tier; the other does not. Paid plans start at $300/month for SeeClickFix and Free for Wireshark.
Does SeeClickFix or Wireshark run on more platforms?
SeeClickFix runs on Web, Ios, Android. Wireshark runs on Desktop, Cli.
Can I use Wireshark for free?
Yes. Wireshark has a free tier, so you can try it without paying. SeeClickFix starts at $300/month.
What is SeeClickFix best used for?
SeeClickFix is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Wireshark is typically brought in for.
What can SeeClickFix do that Wireshark cannot?
SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. Wireshark covers Deep packet inspection, Live capture, Offline analysis, 3000+ protocol support.

Answered from the vendors’ own pages

Wireshark: Is there a cost to download and use Wireshark?

No, Wireshark is completely free. It's distributed under the GNU General Public License version 2, making it "free software" with no demo limitations. The full version is available at no cost.

Source
Wireshark: What support options are available for Wireshark users?

Wireshark offers multiple support channels including mailing lists, an active Discord community, the Ask Wireshark Q&A platform, comprehensive documentation, a user guide, and developer resources for those needing technical assistance.

Source
Wireshark: Are there different pricing tiers or subscription levels?

Wireshark does not offer pricing tiers or subscriptions. There is one free version available to all users regardless of use case, personal, professional, or organizational.

Source
Share

Related pages

More on SeeClickFix

More on Wireshark

Keep looking

Other head to heads