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Re:amaze vs HubSpot Service Hub

Re:amaze logo

Re:amaze

Software

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Software

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: Re:amaze covers Multi-channel inbox, HubSpot Service Hub covers Ticketing.

Where they differ

Only the attributes on which Re:amaze and HubSpot Service Hub actually diverge.

Attributes where Re:amaze and HubSpot Service Hub differ
AttributeRe:amazeHubSpot Service Hub
Starting price$29/monthFree
Free tierNoYes
Founded20122006

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce
  • WooCommerce

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Zoom
  • Microsoft Teams

Both cover

  • Live chat
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot HubSpot Service Hub
  • Running a help centre and chatbots for an ecommerce storenot HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Re:amaze
  • Knowledge base and customer self-servicenot Re:amaze
  • Live chat and chatbots on a websitenot Re:amaze
  • Customer feedback surveys and CSATnot Re:amaze
  • Support reporting tied into the HubSpot CRMnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

HubSpot Service Hub

Free
  • FreeFree
    • Ticketing
    • Live chat
    • Calling
  • Starter$45/month
    • Conversation routing
    • Simple ticket automation
    • Multiple currencies
  • Professional$450/month
    • Knowledge base
    • Customer feedback
    • Custom reporting
  • Enterprise$1200/month
    • Goals
    • Conversation intelligence
    • Custom objects

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want faq center.
Re:amaze review

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Questions people ask

Is Re:amaze or HubSpot Service Hub better?
Neither clearly leads. Re:amaze starts at $29/month and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or HubSpot Service Hub?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at $29/month for Re:amaze and Free for HubSpot Service Hub.
Does Re:amaze or HubSpot Service Hub run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Re:amaze starts at $29/month.
What is Re:amaze best used for?
Re:amaze is most often used for multichannel customer support across email, chat, social and sms, running a help centre and chatbots for an ecommerce store. Of those, multichannel customer support across email, chat, social and sms and running a help centre and chatbots for an ecommerce store are not what HubSpot Service Hub is typically brought in for.
What can Re:amaze do that HubSpot Service Hub cannot?
Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Automation. HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Conversational bots. Both handle Live chat, Slack, GDPR, Web support.
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