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Software · head to head

Re:amaze vs HappyFox

Re:amaze logo

Re:amaze

Software

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Re:amaze covers Multi-channel inbox, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Re:amaze and HappyFox actually diverge.

Attributes where Re:amaze and HappyFox differ
AttributeRe:amazeHappyFox

Identical on both: starting price ($29/month), pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2012).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Push campaigns
  • Shopify
  • BigCommerce
  • WooCommerce

Only in HappyFox

  • Ticketing
  • Knowledge base
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Microsoft Teams
  • Jira

Both cover

  • Automation
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot HappyFox
  • Running a help centre and chatbots for an ecommerce storenot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Re:amaze
  • Managing internal and customer support requests in one queuenot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Re:amaze or HappyFox better?
Neither clearly leads. Re:amaze starts at $29/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or HappyFox?
Re:amaze starts at $29/month and HappyFox at $29/month.
Does Re:amaze or HappyFox run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Re:amaze best used for?
Re:amaze is most often used for multichannel customer support across email, chat, social and sms, running a help centre and chatbots for an ecommerce store. Of those, multichannel customer support across email, chat, social and sms and running a help centre and chatbots for an ecommerce store are not what HappyFox is typically brought in for.
What can Re:amaze do that HappyFox cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. HappyFox covers Ticketing, Knowledge base, SLA management, Self-service portal. Both handle Automation, Slack, GDPR, Web support.
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Related pages

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